Sales Operations Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Lead and mentor a small Sales Operations team focused on Salesforce administration, reporting, automation, and operational support.

• Oversee and enhance BDR operations, including establishing workflow standards, prioritization, discovery processes, and objection-handling playbooks.

• Assume ownership of the operational framework for the PLG and Sales-Assist GTM strategies.

• Manage workflows for high-priority leads, inbound lead routing, Product Qualified Accounts, and sales-assist opportunities.

• Construct and sustain a reporting infrastructure to track Pro-to-Enterprise conversion and pinpoint coverage or process deficiencies.

• Handle daily Salesforce operations, ensuring data hygiene, ownership management, workflows, reports, dashboards, and process flows are maintained.

• Develop attribution logic and uphold a dependable foundation of Salesforce account and opportunity data.

• Carry out extensive data operations, including bulk ownership changes, routing, deduplication, and data remediation efforts.

• Ensure reliable data synchronization across Salesforce, HubSpot, Gong, billing platforms, and Snowflake.

• Create lightweight automation through Salesforce Flows, scripts, CLI tools, scheduled jobs, and API-level integrations.

• Produce weekly sales reports, conduct pipeline reviews, track performance, and provide forecasting inputs.

• Convert sales data into actionable insights and recommendations for Sales Leadership.

• Identify operational bottlenecks and implement scalable solutions to enhance sales productivity and consistency.

• Develop and maintain Standard Operating Procedures (SOPs), documentation, workflow standards, and operational playbooks.

• Design and deliver training for new sales workflows, systems, processes, and tools.

• Collaborate closely with BDR and AE teams to enhance sales execution, pipeline quality, and conversion rates.

• Monitor operational performance and proactively address data, process, and system challenges.

• Continuously optimize sales processes through automation, standardization, and data-driven decision-making.

⛳️ Requirements

• 4–7 years of experience in Sales Operations, ideally within a B2B SaaS environment.

• Strong practical knowledge of Salesforce, including reports, dashboards, data models, account ownership, workflows, and process automation.

• Comprehensive understanding of Salesforce data structures, CRM hygiene, attribution, routing, and large-scale data management.

• Direct experience collaborating with BDR/SDR and Account Executive teams, with a solid grasp of sales cycles, quotas, pipeline, and conversion processes.

• Experience with PLG and Sales-Assist GTM models is highly preferred.

• Proven track record in a player-coach capacity, managing teams, offshore resources, or contractors while remaining hands-on.

• Strong capability to create lightweight automation using Salesforce Flows, scripts, CLI tools, scheduled jobs, or APIs.

• Familiarity with integrating or operating across Salesforce and other business systems such as HubSpot, Gong, billing platforms, and data warehouses.

• Solid understanding of sales reporting, forecasting, pipeline management, and performance analytics.

• Excellent problem-solving abilities with a strong focus on root-cause analysis.

• Proficient in handling large datasets while maintaining high standards of data accuracy and integrity.

• Strong process-oriented mindset with the ability to transform manual tasks into scalable, repeatable workflows.

• Exceptional communication and stakeholder management skills, capable of presenting insights to sales leadership and senior executives.

• Strong organizational abilities and aptitude for managing multiple operational priorities in a fast-paced SaaS setting.

• Salesforce Administrator certification is a bonus.

🏝️ Benefits

• Opportunity to work in a dynamic and fast-paced environment.

• Collaborative team culture with a focus on professional development.

• Competitive salary and performance-based incentives.

• Comprehensive health benefits and wellness programs.

• Flexible work arrangements to support work-life balance.