Senior Sales Operations Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take full ownership of the Inbound and Outbound funnels from lead generation to customer acquisition.

• Assess and enhance the speed, conversion rates, capacity, and costs associated with the funnels.

• Identify and address friction points such as delays in handovers, manual processes, redundant efforts, and ineffective regulations.

• Develop routing strategies, qualification criteria, follow-up schedules, capacity models, and handover processes to Account Management.

• Define and implement automation and AI workflows in collaboration with Salesforce and data specialists.

• Conduct experiments and Minimum Viable Products (MVPs), evaluate outcomes, and terminate ineffective initiatives.

• Create data-driven proposals and ensure alignment between Inbound and Outbound managers and the Chief Revenue Officer.

• Monitor and clarify metrics such as lead volume, qualification rates, win rates, capacity, and revenue fluctuations.

• Establish efficient, scalable, and adaptable processes while upholding security and privacy standards.

⛳️ Requirements

• A minimum of 5 years of experience in sales operations, revenue operations, or a comparable role, with substantial ownership of the funnel.

• Demonstrated ability to construct sales "machines" in high-volume, short-cycle settings.

• A history of reconstructing processes, tools, or funnels rather than merely fine-tuning them.

• Strong analytical capabilities, including funnel analysis, capacity modeling, and unit economics.

• Proficiency in utilizing automation and AI tools.

• Capability to convert ambiguous problems into precise specifications and to challenge unsuitable solutions.

• Fluent in English.

• Ability to work independently and remotely.

• Bonus: Proven track record with AI projects and tools.

• Bonus: Hands-on experience as a power user of Salesforce or a similar CRM.

• Bonus: Familiarity with sales engagement, conversation intelligence, and enrichment tools such as Outreach, Modjo, or Clay.

• Bonus: Experience with SQL.

• Bonus: Experience in selling to or supporting small and medium-sized businesses.

• Bonus: Background in fintech, banking, or another regulated sector.

• Bonus: Experience in multi-country European sales.

🏝️ Benefits

• Fully remote work arrangement.

• Flexibility of remote and independent work.

• Opportunity to engage with automation and AI tools.

• Chance to contribute to high-impact fintech sales operations.

• Collaboration with Salesforce and data professionals.

• Work within a European, multinational team.