Senior Manager, Sales Operations – Data Analysis, Revenue Assurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and sustain actionable sales performance dashboards, scorecards, and executive reports.

• Analyze pipeline performance, conversion rates, average revenue per user (ARPU), sales productivity, and revenue trends.

• Identify performance gaps across various sales channels, markets, territories, and teams.

• Assist in revenue forecasting, sales pacing, and business planning by providing reliable data and analysis.

• Convert complex data into actionable recommendations that enhance business performance.

• Implement processes to detect revenue leakage throughout the sales-to-activation lifecycle.

• Oversee order accuracy, revenue attribution, and discrepancies between booked, installed, and billed revenue.

• Collaborate with Finance and Service Delivery teams to examine revenue exceptions and support corrective measures.

• Enhance the quality of CRM data, ensure reporting consistency, and promote operational accountability.

• Develop controls that improve revenue capture and minimize preventable losses.

• Assess sales workflows and suggest improvements for efficiency.

• Standardize sales processes, performance metrics, and reporting practices.

• Identify opportunities for automation and technology-driven productivity enhancements.

• Evaluate territory performance, resource allocation, and operational effectiveness alongside sales leadership.

• Support the integration of acquired businesses, systems, and reporting processes.

• Provide analytical support for operating plans, budgets, and strategic growth initiatives.

• Create business cases, financial impact assessments, and return on investment (ROI) models.

• Work with cross-functional stakeholders to enhance revenue visibility and operational alignment.

• Establish performance measurement frameworks for strategic sales initiatives.

• Present findings and recommendations to senior leadership with a focus on measurable outcomes.

• Strengthen the analytical and operational capabilities of Sparklight Business by linking sales execution to revenue performance.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Analytics, Information Systems, or a related field, or equivalent relevant experience.

• A minimum of 7 years of experience in Sales Operations, Revenue Operations, Business Intelligence, Finance, or similar analytical functions.

• Proven experience in analyzing sales performance and creating executive-level reports.

• Advanced skills in Microsoft Excel.

• Familiarity with business intelligence tools like Sigma, Power BI, or Tableau.

• Working knowledge of CRM systems, preferably Salesforce.

• Strong understanding of sales pipelines, forecasting, revenue metrics, and operational performance.

• Ability to collaborate across departments and influence business decisions using data.

• Excellent communication, problem-solving, and project management abilities.

• Preferred: experience in telecommunications, cable, broadband, SaaS, or subscription-based services.

• Preferred: knowledge of order management, billing systems, and revenue reconciliation.

• Preferred: experience with SQL, data modeling, or reporting automation.

• Preferred: experience in supporting business integrations and organizational transformations.

• Preferred: prior experience leading analysts, projects, or cross-functional operational initiatives.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance options for yourself, spouse, and children.

• Paid time off including vacation, holidays, and personal/sick days.

• 401(k) plan with a 100% company match, up to 5% of eligible compensation.

• Group Legal plan that includes Identity Theft Protection.

• Tuition reimbursement of up to $5,250 in the first year.

• Annual community support initiatives for various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for advancement.

• A collaborative work environment.