Operations and Sales Enablement Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee daily administrative and operational tasks that support sales and provider expansion initiatives.

• Monitor project tasks, timelines, deliverables, and pending action items.

• Engage with internal stakeholders to gather information, documentation, and necessary approvals.

• Facilitate collaboration between the Growth, Operations, Provider Network, Finance, and other departments.

• Create meeting materials, document action items, and provide regular project status updates.

• Identify and report delays, missing information, or any other issues that require management's attention.

• Enter, update, and maintain prospect, provider, opportunity, and organizational data in HubSpot and internal systems.

• Gather and organize financial, operational, membership, and provider performance data.

• Manage spreadsheets, trackers, dashboards, and routine reports related to sales activities, provider growth, contracting, and implementation.

• Review data for accuracy and completeness, resolving any discrepancies.

• Generate reports, presentations, and supporting materials for leadership and internal stakeholders.

• Maintain sales tools, templates, training materials, process guides, and other resources for the Growth team.

• Coordinate administrative tasks for onboarding and training new Sales and Growth team members.

• Organize materials for prospect meetings, provider discussions, and internal reviews.

• Adhere to established workflows and standard operating procedures.

• Update process documentation and internal resources as needed.

• Identify opportunities to streamline administrative tasks or enhance workflows, sharing recommendations with management.

• Assist with testing and implementing approved process or system enhancements.

⛳️ Requirements

• High school diploma or equivalent is required; a Bachelor's degree in Business Administration, Healthcare Administration, or a related field is preferred.

• A minimum of 2 years of experience in administrative support, operations, sales support, or project coordination/management.

• At least 1 year of experience in the healthcare sector, ideally within a provider, payer, or value-based care setting.

• Proficient in Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration.

• Familiarity with CRM systems such as HubSpot, Salesforce, Microsoft Dynamics 365, or Zoho CRM.

• Experience with project management or task-tracking tools like monday.com, Asana, Smartsheet, Trello, or Microsoft Planner.

• Knowledge of clinical population health management platforms such as Sxope, Arcadia, Innovaccer, athenahealth Population Health, or HealthEC.

• Strong organizational and time-management capabilities.

• Exceptional attention to detail and ability to maintain accurate records and documentation.

• Strong written and verbal communication skills.

• Ability to coordinate activities and work collaboratively across various departments.

• Capability to adhere to established procedures, identify discrepancies, and escalate issues when necessary.

• Strong follow-through and problem-solving abilities.

• Capable of handling confidential business and provider information with discretion.

• Appreciation for cultural diversity and sensitivity towards patient populations.

• Competence in operating standard office equipment, including computers and telephones.

• Proficient in communicating effectively in person, over the phone, and through virtual meetings.

• Occasional travel may be necessary for business meetings or training.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.

• Paid time off and holiday leave.