Director, Sales Operations – Channel Management

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee sales operations, provide pricing support, and manage channel processes.

• Create sales reports and forecasts for customer demand.

• Offer insights and recommendations derived from sales and demand analytics.

• Perform market research and conduct competitor evaluations.

• Deliver insights to commercial leadership regarding sales activities, performance trends, customer demand, and business prospects.

• Enhance and refine sales processes, reporting mechanisms, and tools to boost efficiency and facilitate revenue growth.

• Supervise the Catalog Channel Manager responsible for product listings, catalog penetration, and the adoption of new products.

• Lead the Pricing Specialist team and assist in the execution of pricing strategies.

• Promote cross-functional collaboration across commercial, supply chain, manufacturing, and logistics teams.

• Recognize and implement process enhancements, focusing on automation and workflow simplification.

• Mentor, coach, and develop high-performing teams.

• Foster a culture of accountability, teamwork, and continuous improvement.

⛳️ Requirements

• Bachelor’s degree in Business Administration or a similar field.

• Over 10 years of experience in sales operations and leadership within a B2B, industrial, manufacturing, or engineered products context.

• Familiarity with national catalog distributors.

• Experience in direct customer engagement through face-to-face interactions.

• Strong analytical background in sales analysis, finance, sales planning, customer service operations, pricing, performance metrics, or related areas.

• Excellent analytical skills with the capability to transform complex data into actionable insights.

• Proven experience in leading teams, managing diverse priorities, and operating effectively within a matrixed organization.

• Proficient in CRM and ERP systems, preferably Salesforce.com.

• Willingness to travel up to 25% as required.

🏝️ Benefits

• Medical, dental, life, vision, and disability insurance.

• 401(k) plan.

• Employee Stock Purchase Plan.

• Paid time off including vacation, holidays, and personal days.

• Tuition reimbursement.

• Wellness program.

• Discounts on Stanley Black & Decker tools and products.

• Discount programs from partner vendors.

• Opportunities for career advancement and professional development.

• Access to a digital learning portal, Lean Academy, and online university.

• Certificates and specializations from prestigious colleges and universities.

• Engagement in volunteerism, community contribution, and sustainable business practices.

• Eligibility for annual merit increases.

• Participation in a sales incentive plan or commission eligibility.