Senior Sales Operations Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Offer operational support to account managers and field sales colleagues by assisting with quote development and order processing.

• Ensure compliance with government, customer, and seller requirements on orders, including DPAS ratings, deadlines, contract stipulations, and SLAs.

• Work together with Services and Project Management teams on significant projects.

• Manage order coordination for customer rollouts.

• Provide updates on order statuses, quotes, and other inquiries to sales colleagues.

• Engage proactively with customers regarding the status of orders, quotes, and additional requests.

• Assist with basic CDW and Partner badged services requests via Agiloft and Synapse/Changepoint.

• Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources.

• Process orders using SPS and AS400 systems.

• Handle web orders through the Sales Order Router.

• Enter, modify, and win bids in the Bid Router as required.

• Choose the appropriate purchasing contracts and terms during order entry.

• Maintain sales order routers and sales order manager screens on a daily basis.

• Ensure all initiated tasks are completed.

• Facilitate and follow up on Customer Relations/ServiceNow requests.

• Release orders on hold within the Sales Order Manager and Sales Order Router.

• Train and mentor both new and existing colleagues.

• Utilize contract vehicles and pricing schedules for designated customers.

• Maintain advanced knowledge of relevant products, contracts, and business segment requirements.

• Complete Partner Product accreditation to enhance solutions and services sales skills.

• Establish trusted customer relationships and act as a secondary point of contact when account managers or teams are unavailable.

• Provide relevant information to clients and account managers.

• Foster relationships with internal departments.

• Deliver an outstanding customer experience with a strong sense of urgency.

⛳️ Requirements

• A minimum of 2 years of experience in Operations or Sales.

• An Associate's degree or equivalent experience.

• Proficiency in Microsoft Office applications.

• Exceptional oral and written communication abilities.

• Effective interpersonal skills with the flexibility to adapt style based on the audience.

• Capability to cultivate trusted relationships with customers and colleagues.

• Proficient in balancing multiple priorities and adapting to evolving business needs while meeting deadlines.

• Demonstrated ability to collaborate, build relationships, take initiative, and solve problems creatively.

• Proven capacity to deliver outstanding customer interactions.

• Track record of successfully completing special projects.

• For CDW colleagues, a minimum “Exceeded Expectations” PMP evaluation for at least 2 consecutive years.

• Preferred: Bachelor’s degree.

• Preferred: Yellow Belt Certification.

• Preferred: Partner Certification(s).

• Preferred: Previous experience selling computer hardware, software, solutions, or services.

• Preferred: Certifications in Advanced Technology.

• Preferred: Working knowledge of AS400/SPS, Certinia, and CPQ.

• Preferred: Ability to independently deliver quality work and achieve high customer satisfaction on bi-annual effectiveness surveys.

🏝️ Benefits

• Annual bonus target of $30,000, subject to the terms and conditions of the plan.

• Benefits information can be found at https://cdw.benefit-info.com/.

• Opportunities for internal and external training.

• Chances for Partner Product accreditation.

• Geographic salary differentials may apply.