Part-time – Operations Dispatch

This is a fully remote position, open to applicants in Canada.

📋 Description

• Process and coordinate all incoming work orders, ensuring the accuracy of information.

• Utilize customer portals to oversee the complete work order workflow.

• Serve as the primary contact for client inquiries and escalations.

• Maintain a thorough understanding of client needs and effectively communicate them across the organization.

• Manage communications for significant clients, providing follow-ups and coordinating with various departments across Canada.

• Create reports using Microsoft Excel and customer portals.

• Support employees with internal troubleshooting by utilizing available manuals and documents.

• Handle tight timelines and deadlines efficiently.

• Uphold the company’s core values of Service, Motivate, Respect, and Connect.

• Execute additional tasks as necessary.

• Engage in a preliminary phone interview, assessment, and MS Teams video interview as part of the recruitment process.

⛳️ Requirements

• A minimum of 1-3 years of experience in customer service and administrative roles.

• Exceptional verbal and written communication skills in English.

• Proficiency in French and/or Spanish is advantageous.

• Strong expertise in Microsoft Excel is essential.

• Familiarity with Kissflow is a plus.

• Ambitious, enthusiastic, and comfortable in a fast-paced work environment.

• Innovative mindset with a keen eye for detail, alongside problem-solving and analytical skills.

• Flexibility and adaptability in various situations.

• Ability to collaborate effectively within a team and sustain relationships across departments.

• Experience managing high-pressure and stressful situations.

• Capacity to prioritize tasks in a professional and efficient manner.

• Dependable, trustworthy, and dedicated to achieving career objectives.

• Strong work ethic and capability to work autonomously.

• Willingness to work a flexible schedule, including day, evening, overnight, and weekend shifts.

🏝️ Benefits

• Part-time employment opportunities.

• Remote work flexibility.

• Flexible scheduling options, including day, evening, overnight, and weekend shifts.

• Coverage for employee absences, including sick leave, vacations, and other planned time off.