Senior Sales Operations Analyst – Compensation

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Conduct daily audits of transaction data, POS feeds, order crediting rules, and CRM records.

• Detect unreported revenue, uncredited orders, and system logic discrepancies prior to credit finalization.

• Reconcile CRM, ERP, and SPM systems to ensure a unified source of truth for revenue achievement.

• Handle commission disputes, manual adjustments, postal code validation mapping, pencil credits, and quarterly true-up reconciliations.

• Direct financial modeling for setting quotas, allocating quotas, establishing baseline targets, and proration.

• Supervise sales credit assignments, territory mappings, and user roles within SPM and CRM systems.

• Collaborate with HR, Sales Operations, and Compensation teams during onboarding and role transitions.

• Investigate intricate commission disputes and provide data-supported explanations to sales representatives and leadership.

• Design, model, track, and audit SPIFF campaigns while managing payout schedules.

• Report campaign ROI to executives.

• Identify operational bottlenecks, document SOPs, create Tableau/Excel dashboards, and leverage generative AI to automate workflows.

⛳️ Requirements

• Bachelor's degree with over 5 years of experience in Sales Compensation administration, Sales Operations, or financial analytics.

• Experience in Sales Performance Management (SPM) administration with enterprise SPM software such as Oracle Incentive Compensation / OIC, CallidusCloud, Xactly, Varicent, or Anaplan.

• Proficiency in Salesforce (SFDC), including reporting, custom objects, and data structures.

• Advanced skills in Excel/Google Sheets, including XLOOKUP, INDEX/MATCH, and nested conditionals.

• Experience in creating dashboards using Tableau or PowerBI.

• Proficiency in generative AI tools such as ChatGPT, Microsoft Copilot, or Gemini.

• Ability to write SQL queries for dataset validation and confidential metrics management.

• Financial modeling experience encompassing quota allocation, target setting, SPIFF design, and compensation plan mechanics.

• Experience managing field commission inquiries and resolving conflicts.

• Background in process optimization, including SOP documentation and automated workflows across CRM and ERP systems.

• Preferred: experience with SAP or NetSuite.

• Preferred: advanced SQL query skills for multi-system data reconciliation.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• People-first and community-focused culture.

• Inclusive and accessible recruiting experience.

• Less than 10% travel.

• Relocation not provided.