Deal Desk, Sales Operations Specialist

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Create efficient, repeatable quotes and proposals utilizing calculators and templates for silo swap-outs, multi-silo consolidation scenarios, and multi-year agreements.

• Develop consolidation cases that compare customers’ current contracts with a unified TRG platform.

• Manage multi-currency pricing, payment terms, licensing, support, deployment structures, and model partner and integrator margins.

• Design proposal templates for various regional use cases.

• Provide initial approval on all proposals, ensuring products, scope, pricing, payment terms, and conditions align with the price list, calculator, and company policies.

• Identify discounts and non-standard terms requiring approval per the approval matrix.

• Maintain the approval matrix and a library of standard terms and accepted fallback positions.

• Review contracts, purchase commitments, partner agreements, and exclusivity terms with the Legal team, highlighting non-standard items.

• Conduct end-user, channel, KYC, sanctions, and export-control checks in collaboration with Legal.

• Prepare commercial and pricing contributions for tenders alongside the sales manager.

• Address quote and approval requests within two working hours or within two hours of the next business day.

• Oversee the deal process from the initial request to the signed agreement.

• Monitor pending proposals, remind sales managers, and escalate stalled deals.

• Review CRM deal records for completeness in stages, values, close dates, and documentation.

• Respond to website inquiries and direct them to the appropriate sales manager.

• Verify signed deal documentation for Finance and Delivery teams.

• Compile weekly pipeline and forecast reports, including the investor pipeline report.

• Review figures and submit reports for approval from the head of the department.

• Conduct daily sales reporting and distribute daily summaries to leadership.

• Audit pipeline data for compliance with established rules and follow up on discrepancies and outdated deals.

• Provide monthly reports on win rates, discount levels, deal cycle durations, and regional margins.

• Assist in revenue forecasting with Finance and reconcile renewals with the ARR file.

• Keep the price list and proposal calculator updated in collaboration with Product and Finance.

• Manage Asana as the sales tool and support the implementation of the new CRM in 2027.

⛳️ Requirements

• 2–4 years of experience in deal desk, sales operations, revenue operations, contract administration, or commercial finance, preferably in B2G, cyber, or security software sectors.

• Proficient understanding of commercial terms: payment terms, licensing and subscription models, and multi-year and multi-currency pricing.

• Advanced skills in Excel and Google Sheets, with the ability to construct pricing models and reports confidently.

• Familiarity with a CRM (Salesforce, Asana, HubSpot, or similar).

• Ability to maintain accuracy under time constraints, coupled with the confidence to reject requests based on data while still facilitating solutions.

• Comfortable engaging with senior stakeholders on tight timelines.

• Fluent in English.

• Experience interacting with government buyers, public procurement systems, resellers, and channel partners.

• Knowledge of CPQ tools.

• Experience utilizing AI tools for reporting and data verification, including assessing their outputs.

• Background in investor or board reporting; experience in CRM implementation is a plus.

• Proficiency in additional European languages.

• Eligible for national security clearance.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.