Manager, Sales Operations Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of Sales Operations Support Specialists who assist Account Executives with client-facing quotes, order processing, and post-sales inquiries.

• Mentor specialists on NRI and partner business operations while addressing daily questions.

• Manage the distribution of incoming requests in the service request management system to ensure effective workload distribution and SLA adherence.

• Offer overflow assistance and proactively escalate any delayed requests.

• Organize team time-off requests and ensure adequate coverage.

• Guarantee that new orders are entered accurately, completely, and in line with standard procedures and SLAs.

• Manage the month-end booking process.

• Address initial escalations from Sales, Application Solution and Design, and Finance teams for both new and existing business.

• Redirect out-of-scope requests to the relevant Core or partner teams.

• Participate in both internal and external meetings, typically via Microsoft Teams or Cisco Webex.

• Engage in partner training sessions.

• Uphold and advocate for NRI's goals, mission, and values.

• Suggest process enhancements and support change management initiatives.

⛳️ Requirements

• Bachelor's degree in business administration, Sales, Marketing, or a related discipline.

• 3-5 years of leadership experience.

• Exceptional written and verbal communication abilities.

• In-depth knowledge of standard quote-to-cash business processes.

• Proficient understanding of Salesforce, Salesforce Service Cloud, Salesforce CPQ, and service request management systems (such as Zendesk, ServiceNow, etc.).

• Strong skills in process management and financial analysis.

• Excellent analytical and problem-solving capabilities.

• 5+ years of experience in quote-to-cash workflows for consulting services, managed services, software as a service (SaaS), and infrastructure solutions.

• Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word, and PowerPoint).

🏝️ Benefits

• Health, Vision, and Dental Insurance

• Life Insurance

• Health/Dependent Care Flexible Spending

• 401(k) Plan

• Short-Term and Long-Term Disability Coverage

• Generous Vacation and Flex Time Off Programs

• Company Paid Holidays

• Training and Development Opportunities

• Collaborative, results-oriented work environment

• Opportunity to engage with large, sophisticated, and progressive clients throughout North America

• Discretionary bonus plan based on both company and individual performance