Deal Desk, Sales Operations Specialist

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Create efficient and repeatable quotes and proposals for silo swap-outs, multi-silo consolidation scenarios, and multi-year agreements.

• Develop consolidation cases by analyzing existing customer contracts in conjunction with a unified TRG platform.

• Manage multi-currency pricing, payment conditions, licensing, support, and deployment configurations; model partner and integrator profit margins.

• Design proposal templates tailored for various regional applications.

• Provide initial approval for every proposal, verifying products, scope, pricing, payment conditions, and terms against the price list, calculator, and company policy.

• Identify discounts and non-standard terms for approval in accordance with the approval matrix.

• Maintain the approval matrix and a library of standard terms and authorized fallback positions.

• Collaborate with Legal to review contracts, purchase commitments, partner agreements, and exclusivity terms.

• Conduct end-user, channel, KYC, sanctions, and export-control checks in partnership with Legal.

• Prepare commercial and pricing inputs for tenders.

• Oversee the entire deal process from initial request to signed agreement.

• Monitor pending proposals, remind sales managers to follow up, and highlight stalled deals.

• Ensure the completeness of CRM deal records in Asana and communicate gaps back to sales managers.

• Address website inquiries and direct them to the suitable sales manager.

• Verify the complete set of documents post-signing for Finance and Delivery.

• Generate weekly pipeline and forecast reports, including the investor pipeline report.

• Execute daily sales reporting and send daily summaries to leadership.

• Validate pipeline data against established rules and follow up on discrepancies and stale deals.

• Provide monthly reports on win rates, discount levels, deal cycle durations, and margins by region.

• Aid in revenue forecasting with Finance and reconcile renewals with Finance's ARR file.

• Update the price list and proposal calculator in collaboration with Product and Finance.

• Manage Asana as the sales tool.

• Assist in implementing the new CRM scheduled for 2027.

⛳️ Requirements

• 2–4 years of experience in deal desk, sales operations, revenue operations, contract administration, or commercial finance, preferably in B2G, cyber, or security software.

• Proficient understanding of commercial terms, including payment terms, licensing and subscription models, as well as multi-year and multi-currency pricing.

• Strong skills in Excel and Google Sheets, with the ability to create pricing models and reports confidently.

• Familiarity with a CRM system (Salesforce, Asana, HubSpot, or similar).

• Ability to maintain accuracy under pressure and the confidence to decline requests with data while still assisting in finding a solution.

• Comfortable engaging with senior stakeholders under tight deadlines.

• Fluent in English.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health benefits and wellness programs.