Sales Operations Specialist – Northwest

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Regional Partners and Account Executives in their sales and marketing initiatives.

• Request pricing from vendors and distributors and create customer quotes.

• Oversee opportunities, forecasts, and accurate pipeline reporting within Salesforce.com.

• Process and monitor orders effectively.

• Respond promptly to inquiries from both internal and external sources.

• Recommend pricing and payment options while maintaining a balance between customer expectations and pricing policies.

• Act as a liaison between customers, vendors, outside Sales Executives, Accounting, and Contracts.

• Build and nurture relationships with key vendors and customers.

• Keep up-to-date with product knowledge, industry trends, vendor resources, and GuidePoint services.

• Participate in regional forecast calls and conduct pipeline analysis.

• Utilize resources and relationships to enhance customer value.

• Evaluate information and make decisions that are advantageous to GuidePoint Security.

• Handle multiple tasks while adapting to changing priorities and tight deadlines.

• Optimize processes and information sharing with other GuidePoint teams.

• Ensure deliverables are met for customers.

• Collaborate with Marketing to plan and coordinate regional events, including sponsorships, invitations, and venue logistics.

• Provide support for new and renewal business in a quota-bearing context.

⛳️ Requirements

• A High School Diploma or GED is required.

• At least 3 years of experience in a customer service or sales support role.

• Previous experience with Customer Relationship Management (CRM) software is necessary.

• Intermediate proficiency in Microsoft Office and internet navigation is expected.

• Strong mathematical skills, including the ability to calculate margins, discounts, and percentages.

• Excellent written and verbal communication abilities are required.

• Flexibility in work schedule is a must.

• Proficiency in managing multiple tasks under shifting priorities and tight deadlines.

• Self-driven, detail-oriented, organized, with strong follow-through skills.

• Positive attitude, results-oriented, adaptable to change, and receptive to constructive feedback.

• Proven willingness to learn and utilize AI-enabled tools.

• Up to 15% regional travel may be necessary.

• Sedentary work with substantial movement of wrists, hands, and/or fingers for a minimum of 8 hours daily.

• Close visual acuity for computer terminal usage and/or extensive reading for at least 8 hours a day.

• An Associate Degree or equivalent from a two-year college or technical school is preferred.

• A background in the IT industry is advantageous.

• Experience with Salesforce.com is preferred.

• Technical sales/support experience and outbound calling experience are preferred.

🏝️ Benefits

• Primarily a remote workforce (U.S. based only).

• Group Medical Insurance options, including a Zero Deductible PPO Plan and a High Deductible Health Plan with HSA.

• GuidePoint covers 90% of employee PPO premiums and 70% of family PPO premiums.

• GuidePoint pays 100% of employee HDHP premiums and 75% of family HDHP premiums.

• HSA contributions of $850 annually for employees or $1,750 annually for families.

• Group Dental Insurance; GuidePoint covers 100% of employee premiums and 75% of family premiums.

• 12 corporate holidays provided.

• Flexible Time Off (FTO) program available.

• Healthy mobile phone and home internet allowance offered.

• Eligibility for retirement plan after 2 months at open enrollment.

• Pet Benefit Option available.

• Opportunities for mentorship and guidance.

• Some travel may be required for specific positions.