Senior Sales Operations Analyst

This is a fully remote position, open to applicants in Canada, +1 more state.

📋 Description

• Deliver frontline assistance to the field via the ticketing system

• Oversee FP&A updates at the end of each month and quarter

• Handle onboarding and offboarding processes for field and GTM teams

• Take ownership of the internal documentation refresh schedule

• Aid in reviewing and enhancing Salesforce page layouts, fields, validations, and workflows related to accounts, leads, and contacts

• Manage users within the technology ecosystem

• Assist in scoping, testing, and implementing new system processes

• Engage in fiscal-year planning initiatives

• Examine new accounts, leads, and contacts to ensure data accuracy, standardization, and lack of duplication

• Provide support to Sales Operations and GTM Operations teams with various ad hoc requests

• Report directly to the Senior Manager of Sales Operations

⛳️ Requirements

• Minimum of 2 years experience in Sales Operations

• Proven experience in a high-growth software/SaaS environment

• Strong understanding of Salesforce objects related to accounts, contacts, and leads

• Technically proficient with Google Suite

• Experience collaborating with Sales and GTM teams

• Prior experience using Salesforce and Gong

• High energy, enthusiasm, and a passion for building

• Familiarity with Gong, LinkedIn Sales Navigator, or ZoomInfo is a plus

• Knowledge of AI tools, including the creation of AI-assisted workflows, is advantageous

• Must possess legal authorization to work in the country of application

• Docker does not provide visa sponsorship for this position

🏝️ Benefits

• Equity for all full-time employees

• Remote-first work environment

• Flexible working hours

• Generous paid time off (PTO)

• Designated quarterly Whaleness Days

• Scheduled end-of-year Whaleness break

• Support for home office setup

• Technology stipend of US$100 net per month

• Annual budget for learning and development including conferences, courses, certifications, and ongoing education

• 16 weeks of paid parental leave after six months of employment

• Comprehensive medical benefits

• Retirement benefits

• Paid holidays, varying by country

• Docker merchandise