Senior Sales Engineer, Northeast Region

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate discovery sessions with PSAPs, emergency management organizations, and public safety IT teams to evaluate workflows, infrastructure, technical needs, and integration requirements.

• Convert discovery insights into customized solution proposals.

• Conduct product demonstrations, technical workshops, whiteboarding sessions, and proof-of-concept activities.

• Articulate platform capabilities, competitive advantages, and operational benefits.

• Act as a technical subject-matter expert on cloud-based emergency communication platforms, interoperability, APIs, networking, and integrations with CAD, NG911, and public safety technologies.

• Collaborate with Solution Architects and Engineering on intricate deployment needs.

• Direct technical contributions to RFPs, RFIs, security questionnaires, and customer proposals.

• Create solution specifications, architecture diagrams, infrastructure evaluations, and technical documentation.

• Establish trusted relationships with PSAP Directors, emergency communications leaders, IT stakeholders, and executive decision-makers.

• Navigate complex procurement processes and address technical challenges.

• Work alongside Account Executives and Regional Sales Managers on technical sales strategies and opportunity assessments.

• Collaborate with Product, Engineering, Implementation, and Marketing to convey customer needs, influence product enhancements, strengthen technical sales support, and ensure smooth transitions to implementation.

• Stay updated on emerging public safety technologies, NG911 standards, regulatory requirements, and competitive solutions.

• Enhance technical win rates, drive revenue growth, shorten sales cycles, and deliver measurable customer results.

⛳️ Requirements

• 5–8 years of progressive experience in Sales Engineering, Solutions Consulting, or technical pre-sales within SaaS, telecommunications, contact center, or real-time communications sectors.

• Proven history of surpassing performance targets, influencing revenue growth, enhancing technical win rates, and expediting complex sales cycles.

• Practical experience with AWS or Azure, cloud infrastructure, enterprise SaaS deployments, IP networking, APIs, and system integrations.

• Strong knowledge of SIP, WebRTC, SIP trunking, VoIP architecture, and related telecommunications technologies.

• Documented success in leading technical discovery, solution design, product demonstrations, proof-of-concept activities, and technical validation through deal closure.

• Capability to independently navigate intricate requirements, overcome objections, and drive measurable customer and business results.

• Exceptional ability to deliver technical presentations, influence executive decision-makers, and translate complex solutions into compelling business value, operational efficiencies, and measurable ROI.

• Proven success in fostering alignment across Sales, Product, Engineering, and Implementation teams.

• History of building, optimizing, and scaling technical sales processes, demo environments, enablement resources, or solution frameworks.

• Ability to excel in fast-paced, high-growth environments with accountability, resourcefulness, and initiative.

• Familiarity with NG911 standards, NENA i3 architecture, ESInet environments, and public safety system interoperability is a plus.

• Experience in conducting technical site assessments, developing architecture diagrams, or supporting complex multi-system integrations is a plus.

• Candidates must reside in the United States.

• Some positions may require legal eligibility to work in a firearms environment.

🏝️ Benefits

• Competitive salary and 401k with employer match.

• Discretionary paid time off.

• Paid parental leave for all employees.

• Medical, dental, and vision coverage.

• Fitness programs.

• Support for emotional and mental wellness.

• Learning and development opportunities.

• Snacks available in offices.

• Annual bonus.

• Company equity.

• Performance-based commission plan.

• Incentives and accelerators.