Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales and current account teams to gain insights into customer workflows, technical requirements, infrastructure, and potential growth opportunities.

• Drive technical discovery sessions, product demonstrations, solution walkthroughs, and feasibility discussions with operational and IT stakeholders.

• Recognize technical dependencies, limitations, and possible obstacles; suggest configurations or alternatives.

• Design and validate customer workflows that involve Mashgin hardware, software, cloud services, and third-party platforms.

• Manage integration requirements and testing for payments, POS, loyalty, stored value, campus dining, and other enterprise systems.

• Act as a technical point of contact for pilots, complex implementations, account expansions, and new capabilities.

• Oversee technical validation and readiness assessments with customers, deployment teams, Support, and third-party providers.

• Identify and assist in resolving technical issues prior to go-live; participate in onsite testing or customer visits as necessary.

• Analyze high-impact configuration, connectivity, and integration challenges beyond standard support procedures.

• Utilize logs, diagnostics, API testing, and issue reproduction to differentiate between operational issues, defects, and enhancement requests.

• Facilitate escalations with Support, Product, Engineering, and partners; convey findings, workarounds, and next steps.

• Convert customer needs and field insights into actionable technical requirements and product feedback.

• Assist in prioritizing technical dependencies and communicate feasibility, trade-offs, and customer impact across teams.

• Develop and maintain integration guides, testing procedures, troubleshooting notes, and reusable implementation documentation.

• Share technical expertise with internal teams and contribute to scalable Sales Engineering processes.

⛳️ Requirements

• Proven experience in Sales Engineering, Solutions Engineering, systems integration, customer-facing technical support, or a similar role.

• Strong analytical and troubleshooting abilities with a knack for independently exploring unfamiliar technologies.

• Fundamental knowledge of networking concepts including TCP/IP, DNS, DHCP, and firewalls.

• Experience with APIs, web services, or third-party software integrations.

• Proficient in clear written and verbal communication with both technical and nontechnical stakeholders.

• Capability to manage multiple initiatives across teams and adapt to evolving priorities.

• Willingness to travel for customer meetings, pilots, events, or onsite technical validation as required.

• Background in payment terminals, gateways, POS, loyalty, or stored-value integrations.

• Familiarity with REST APIs, JSON, HTTP, authentication, and tools like Postman.

• Experience with Linux, command-line diagnostics, logs, or scripting (Python/Bash).

• Background in retail, hospitality, foodservice, sports and entertainment, healthcare, or technology in higher education.

• Experience collaborating with enterprise customers and various external technology providers.

🏝️ Benefits

• Opportunities for growth towards strategic integrations, technical mentorship, Senior Sales Engineer, Solutions Engineer, or Sales Engineering leadership roles.

• Career advancement does not necessitate a shift into account management.