Senior Sales Engineer, Axon 911 – Northeast Region

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate discovery sessions with PSAPs, emergency management organizations, and public safety IT teams to evaluate workflows, infrastructure, technical requirements, and integration necessities.

• Convert discovery insights into customized solution recommendations.

• Conduct product demonstrations, technical workshops, brainstorming sessions, and proof-of-concept initiatives.

• Articulate platform capabilities, competitive advantages, and operational benefits.

• Act as a technical subject-matter expert on cloud-based emergency communication platforms, interoperability, APIs, networking, and integrations with CAD, NG911, and public safety technologies.

• Collaborate with Solution Architects and Engineering on intricate deployment requirements.

• Lead technical contributions to RFPs, RFIs, security questionnaires, and customer proposals.

• Develop solution specifications, architecture diagrams, infrastructure assessments, and technical documentation.

• Establish trusted relationships with PSAP Directors, emergency communication leaders, IT stakeholders, and executive decision-makers.

• Navigate complex procurement procedures and address technical objections.

• Convey the operational and financial benefits of proposed solutions.

• Work alongside Account Executives and Regional Sales Managers on technical sales strategies and opportunity qualification.

• Collaborate with Product, Engineering, Implementation, and Marketing teams to communicate customer needs and influence product enhancements.

• Enhance technical sales enablement and ensure smooth transitions from pre-sales to implementation.

• Stay updated on emerging public safety technologies, NG911 standards, regulatory requirements, and competitive offerings.

• Influence technical win rates, drive revenue growth, reduce sales cycles, and achieve measurable customer results.

⛳️ Requirements

• 5–8 years of progressive experience in Sales Engineering, Solutions Consulting, or technical pre-sales within SaaS, telecommunications, contact center, or real-time communications sectors.

• Proven history of surpassing performance targets, boosting revenue growth, enhancing technical win rates, and expediting complex sales cycles.

• Practical experience with AWS or Azure, cloud infrastructure, enterprise SaaS deployments, IP networking, APIs, and system integrations.

• Strong knowledge of SIP, WebRTC, SIP trunking, VoIP architecture, and related telecommunications technologies.

• Established success in managing technical discovery, solution design, product demonstrations, proof-of-concept initiatives, and technical validation through to deal closure.

• Capability to navigate complex requirements independently, overcome objections, and drive measurable customer and business results.

• Exceptional skill in leading technical presentations, influencing executive decision-makers, and translating complex solutions into compelling business value, operational efficiencies, and measurable ROI.

• Demonstrated success in aligning Sales, Product, Engineering, and Implementation teams.

• Proven track record in building, optimizing, and scaling technical sales processes, demonstration environments, enablement resources, or solution frameworks.

• Thrives in dynamic, high-growth environments demonstrating accountability, resourcefulness, and initiative.

• Comfortable managing multiple complex opportunities, creating structure in ambiguity, and achieving results with minimal oversight.

• Familiarity with NG911 standards, NENA i3 architecture, ESInet environments, and public safety system interoperability is an advantage.

• Experience conducting technical site assessments, creating architecture diagrams, or supporting complex multi-system integrations is a plus.

• Candidates must reside within the United States; those based in the Northeast are strongly encouraged to apply.

🏝️ Benefits

• Competitive salary.

• 401k with employer matching.

• Discretionary paid time off.

• Paid parental leave for all employees.

• Medical, dental, and vision insurance plans.

• Fitness programs.

• Emotional and mental wellness support.

• Learning and development programs.

• Snacks provided in offices.

• Performance-based commission structure.

• Incentives and accelerators.

• Company equity.

• Annual bonus.