Senior Sales Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the main technical partner for both enterprise and commercial clients.

• Lead the technical validation stages throughout the sales process.

• Respond to detailed RFPs and craft compelling technical solutions.

• Develop standard integration frameworks.

• Guarantee compliance with enterprise security protocols and data privacy regulations.

• Facilitate technical discovery sessions with customer IT and business teams.

• Create and take ownership of Proofs of Concept and customized demonstrations.

• Design and illustrate customized agentic AI-driven workflows utilizing prompt engineering and Zendesk AI functionalities.

• Modify technical accelerators, API templates, and middleware components to implement complex architectures.

• Gather product feedback and feature requests from customer interactions.

• Collaborate with internal teams to pinpoint product deficiencies and influence platform improvements.

⛳️ Requirements

• 4–6 years of practical experience in technical presales, solution engineering, technical consulting, or application development.

• Proficient in JavaScript, Python, Node.js, HTML/CSS, REST APIs, and webhooks.

• Solid understanding of AI applications, LLM-powered features, prompt engineering, and automated workflows.

• Strong knowledge of SaaS ecosystems, customer experience (CX) or employee services (ES) domains, contact center technologies, telephony, CRM, or IT support ticketing processes.

• Willingness and ability to travel up to 30% annually for on-site customer discovery and presentations.

• Bachelor's degree in Computer Science, Business Analytics, Information Systems, or a related technical field.

• Preferred: hands-on experience with Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services, Power BI, Tableau, Looker, modern AI frameworks, LLM integration, and data science methodologies.

• Preferred: industry-specific experience in Financial Services, Retail, Travel, Transport & Leisure, or Public Sector.

• Preferred: active participation in technical or developer communities.

• Preferred: experience in creating reusable implementation guides, integration playbooks, or localization toolkits.

• Preferred: experience in presenting complex technical narratives to executive, economic buyers, and C-level stakeholders.

🏝️ Benefits

• Bonus, benefits, or related incentives may be offered.

• Hybrid working model that combines in-person collaboration with the flexibility to work remotely part of the week.

• An inclusive workplace committed to equal opportunity employment.

• Reasonable accommodations available for applicants with disabilities and disabled veterans.