Senior Sales Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Assist in driving Relativity's sales initiatives throughout the Asia-Pacific region.

• Deliver an outstanding Relativity experience to clients and prospects through workflow support and solution advocacy.

• Oversee sales support requests while mentoring junior team members.

• Enhance the processes of the APAC Sales Engineering team.

• Build and expand accounts through both virtual and face-to-face technical sales consultations.

• Act as a subject matter expert and advisor for both internal and external parties.

• Engage in sales calls and meetings alongside account executives and prospects.

• Assist in or lead product presentations and standard demonstrations.

• Recognize customer business needs and aid in defining suitable solutions.

• Support RFx and third-party risk assessment processes.

• Gather prospect and customer requirements effectively.

• Collaborate with the sales team to draft proposals that illustrate how Relativity solutions meet business needs.

• Relay product feedback to product management based on customer insights, product challenges, deployments, and market dynamics.

• Develop documentation, presentations, and product demonstrations for clients.

• Attend and deliver presentations at industry events.

• Write content on industry trends and best practices.

• Cultivate and sustain expertise in RelativityOne, Legal Data Intelligence use cases, and the Relativity AI Suite.

• Advocate for GenAI adoption among clients and prospects.

• Conduct thorough discovery processes to identify pain points and respond to customer inquiries.

⛳️ Requirements

• Experience in supporting Legal Data Intelligence (LDI) use cases, encompassing litigation, investigations, regulatory issues, and DSAR throughout the entire review lifecycle.

• Technical proficiency with Relativity.

• Strong sales orientation paired with a positive, service-driven personality.

• Familiarity with Generative AI and its relevance to legal document review.

• Minimum of five years' experience in supporting SaaS applications, with at least four years in sales engineering, client services, or consulting roles.

• Relativity Certified Administrator (RCA) strongly preferred, or the capability to pass the exam within three months of hire.

• Preference for candidates with Relativity Expert status, or the ability to achieve it within twelve months of employment.

• Relativity Master status is advantageous, with the potential to obtain it within twenty-four months of employment.

• Demonstrated technology expertise.

• Exceptional interpersonal skills.

• Strong written and verbal communication capabilities.

• Keen attention to detail.

• Analytical mindset and problem-solving skills.

• Willingness to travel up to 25%, including international travel.

• Ability to manage multiple tasks and self-regulate workload.

• Fluency in English is required.

• Proficiency in additional regional languages, such as Mandarin or Bahasa Indonesia/Malaysia, is a plus.

• Experience in the Singapore and/or wider APAC legal or legal technology sectors is preferred.

🏝️ Benefits

• Opportunity to contribute to Relativity's expansion and growth narrative in Singapore.

• Support from a well-established industry leader.

• Chance to assist in expanding Relativity's customer base across Asia.

• Potential to achieve Relativity Expert status and obtain Relativity Certifications.