Enterprise Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with three to four Strategic Account Executives throughout the sales journey, from opportunity qualification and discovery to solution design, evaluation, proposals, and delivery handoff.

• Facilitate discovery sessions with utility stakeholders to gain insights into operations, response processes, systems, data, and desired outcomes.

• Propose solutions that foster support among executive, business, operations, and technical teams.

• Create and present customized demonstrations, workshops, and evaluations that illustrate how EEM can enhance preparedness, coordination, response, and restoration efforts.

• Leverage expertise in electric, gas, and water utilities related to severe weather, wildfires, asset impacts, outages, crew mobilization, field safety, and customer communications.

• Discuss integration needs concerning ServiceNow and utility systems like SCADA, AMI, GIS, outage or work management platforms, and IoT.

• Record assumptions, dependencies, and customer responsibilities.

• Collaborate with Product, Services, partner, and account teams to validate solution feasibility, manage expectations, and relay customer feedback.

• Create high-level solution designs and handoff documents for Everbridge Professional Services and partners.

• Prepare technical and functional responses for RFIs, RFPs, and security questionnaires.

• Showcase platform capabilities and address inquiries regarding APIs, architecture, availability, security, networking, and data flows.

• Utilize approved AI tools for research, discovery planning, meeting summaries, requirement analysis, demonstrations, proposals, and follow-up activities.

• Share product knowledge and reusable materials with sales colleagues.

• Represent Everbridge at customer events and industry forums.

• Engage in a targeted number of Professional Services delivery days each quarter.

⛳️ Requirements

• Minimum of 5 years of customer-facing experience in enterprise software sales, consulting, services, or solution engineering, preferably in presales.

• Experience with utilities or critical infrastructure, along with a solid understanding of utility operations, emergency management, incident or outage response, restoration, and field coordination.

• Practical experience with ServiceNow, including platform usage, workflow configuration, IT service management, integrations, or customer solution design.

• Strong skills in discovery, consultative selling, and solution design.

• Technical proficiency in SaaS, highly available architectures, cybersecurity, networking, telephony, relational data, middleware, XML/SOAP, and REST APIs.

• Excellent communication and presentation abilities, including the preparation of technical materials and responding to RFPs and security questionnaires.

• Strong organizational and time management capabilities.

• Sound judgment in utilizing approved AI tools, including validating outputs and safeguarding sensitive information.

• Proficiency in Microsoft Office, Salesforce, and web-based business applications.

• A bachelor’s degree or equivalent practical experience.

• Willingness to travel up to 50%.

🏝️ Benefits

• Healthcare benefits.

• Dental benefits.

• Parental planning benefits.

• Mental health benefits.

• Disability income benefits.

• Life and AD&D insurance.

• 401(k) plan and match.

• Paid time off.

• Fitness reimbursements.

• Variable compensation may be included.