Senior Sales Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Attain expertise in Axon technologies and products.

• Facilitate business and technical presentations for clients and stakeholders.

• Engage in technical discussions with IT departments, CIOs, channel partners, and technical stakeholders.

• Establish and manage expectations for customers and team members.

• Deliver first-level technical support throughout the pre-sales process.

• Overcome sales challenges with creativity and adaptability.

• Cultivate essential partner relationships and expand their customer base.

• Position Axon technology in comparison to competitive products.

• Represent Axon products, values, and brand during customer meetings and field events.

• Oversee the proof-of-concept and pilot processes, including logistics, requirements assessment, tailored testing, findings, configuration, and orientation.

• Enhance or create technical documentation.

• Document requested features and relay feedback to Product Management, Sales, Development, Support, Engineering, and Marketing teams.

• Prepare Statements of Work for Professional Services necessary for binding quotes.

• Assist Sales with presentations and analyses to expand the customer portfolio.

• Mentor new employees.

• Translate and validate documentation for new products.

• Support Sales Executives with commercial offer documentation.

• Carry out other assigned duties and projects.

⛳️ Requirements

• Willingness to travel.

• Proficient in English and Indonesian.

• Associate degree in Engineering, Computer Science, or a related field, or 5+ years of relevant experience.

• Minimum of 4 years of customer-facing pre-sales or consulting experience required.

• At least 3 years of experience with public procurement in Indonesia.

• Experience in selling SaaS-based solutions.

• Knowledge in networking, storage, virtualization, or related technologies.

• Display intellectual curiosity, humility, accountability, and a positive mindset.

• Strong technical writing skills for customer RFPs/RFIs.

• Basic understanding of security, IPsec, InfoSec, hacking, and exploitation tools and methodologies.

• Fundamental knowledge of computer hardware, operating systems, and storage devices.

• Ability to work independently with significant freedom for action and decision-making.

• Excellent presentation skills, technical proficiency, capability to simplify complex concepts, and ability to operate cross-functionally.

• Experience in developing Statements of Work or similar documents.

• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies.

• Basic understanding of virtualization and cloud technologies.

• Network and telecommunications certifications such as CCNA, CCNP, CompTIA Network+, or WCNA.

• Experience with Law Enforcement technology solutions and public procurement is a plus.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity, equity, and inclusion.

• Support for employee well-being and safety.

• Policies and procedures regarding environmental, health, and safety.

• Disability accommodations provided during the application or recruitment process.