Senior Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support and manage relationships for current enterprise clients throughout the partner lifecycle.

• Collaborate with Sales and Solutions teams during pre-sales technical discussions, solution architecture, API consultations, and product and technical presentations.

• Assist new enterprise clients in navigating API integration, implementation, and onboarding processes.

• Work alongside Product and Engineering teams to enhance localized experiences and convert business and technical requirements into actionable specifications.

• Act as the product and technical authority for the Alpaca platform.

• Partner with local compliance and operations teams to address local and regional product requirements.

• Manage technical sales engagements comprehensively, including discovery calls, solution validation, RFPs, security questionnaires, and product demonstrations.

• Develop sales support materials and product documentation.

• Coordinate with local regulators, vendors, and partners, conveying requirements to global Product and Engineering teams.

• Facilitate customer adoption of the Alpaca platform while upholding high standards in technical and customer support; travel as necessary.

• Monitor product development schedules and assist in testing and the rollout of new features to partners.

⛳️ Requirements

• Minimum of 5 years of experience in supporting enterprise/B2B customers in a technical, sales engineering, or solutions engineering capacity, preferably within API or SaaS-oriented companies.

• In-depth knowledge of REST APIs, SDKs, and software integration processes; practical experience with APIs, WebSockets, Postman, Grafana, and JSON.

• Ability to simplify complex technical concepts into clear and understandable language.

• Self-motivated individual who excels in a startup environment, manages multiple tasks concurrently, works autonomously, and drives projects to successful completion with meticulous attention to detail.

• Proficiency in Mandarin for customer communications.

• Adequate English language skills to collaborate effectively with the global team.

🏝️ Benefits

• Competitive Salary & Stock Options

• Health Benefits

• New Hire Home-Office Setup: One-time USD $500

• Monthly Stipend: USD $150 per month via a Brex Card