Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical expertise and consultancy to organizations assessing JumpCloud solutions.

• Serve as a reliable technical advisor and provide consultative assistance throughout platform evaluations.

• Conduct customized product demonstrations.

• Identify customer challenges and align JumpCloud solutions to address those issues.

• Support both direct and partner sales teams with product-related inquiries and skill enhancement.

• Cultivate partner relationships through technical training and collaborative selling.

• Assist prospects with the setup and configuration of free trials.

• Deliver technical Q&A to prospects during trial periods.

• Evaluate prospect readiness to transition into a formal sales cycle.

• Provide guidance on implementation best practices to ensure rapid customer value realization.

• Recognize recurring technical problems and trends for product development, automation, or self-service options.

• Offer a structured evaluation framework for prospects to utilize during their proof of concept.

⛳️ Requirements

• Exceptional written and verbal communication abilities.

• Capability to simplify complex concepts.

• Comfortable engaging with technical evaluators and IT leaders, adapting communication style to the audience.

• Eagerness and capacity to grasp new intricate concepts.

• 2–5 years of experience in a technical Sales Engineering role or a similar position (preferred).

• Solid understanding of Cloud/SaaS technologies (preferred).

• Strong familiarity with Active Directory environments (preferred).

• Knowledge of network architecture (preferred).

• Understanding of authentication and authorization protocols like SAML, OIDC/OAuth, LDAP, and RADIUS (preferred).

• Familiarity with MDM, RMM, or analogous endpoint solutions (preferred).

• Knowledge of MFA technologies such as TOTP and WebAuthn (preferred).

• Experience in configuring and deploying identity and/or directory solutions (preferred).

• Proficiency in basic scripting languages like Bash/PowerShell (preferred).

• Experience with API integration and automation (preferred).

• Familiarity with direct and channel/partner sales cycles (preferred).

• Professional proficiency in both written and spoken Spanish and English (preferred).

• Must reside in one of the 50 U.S. states.

• Must be fluent in English, both spoken and written.

🏝️ Benefits

• Multiple medical plans, including a high deductible HSA option with employer contribution.

• Two dental insurance plans.

• Vision coverage.

• Flexible spending account (FSA).

• Employee assistance program (EAP).

• Short- and long-term disability insurance.

• Life insurance coverage.

• 401(k) savings plan with employer matching.

• Flexible paid time off policy.

• Remote work opportunities within the United States.

• Chance to spend time in JumpCloud's offices located in the Denver/Boulder area.

• Opportunities for professional development and sharing of expertise.