Senior Sales Engineer

atAlpacaRemoteNorth America Full-time Sales EngineerSenior

Posted Sep 14

This is a fully remote position, open to applicants in North America.

📋 Description

• Deliver technical support and manage relationships for current enterprise clients throughout the partner lifecycle.

• Collaborate with Sales and Solutions teams during pre-sales technical discussions, solution design, API consultations, and product and technical presentations.

• Guide new enterprise clients through API integration, implementation, and onboarding processes.

• Partner with Product and Engineering teams to enhance localized experiences and convert business and technical requirements into specifications.

• Act as the product and technical subject matter expert for the Alpaca platform.

• Work alongside local compliance and operations teams to comprehend local and regional product requirements.

• Manage technical sales engagements from start to finish, including discovery calls, solution validation, RFPs, security questionnaires, and demo strategy and execution.

• Develop sales support materials and documentation for new features and products.

• Coordinate with local regulators, vendors, and partners, and communicate requirements to global Product and Engineering teams.

• Assist customers in adopting Alpaca’s platform while upholding high technical and customer support standards; travel as necessary.

• Monitor product development timelines and collaborate on testing and launching new features to partners.

⛳️ Requirements

• Experience in supporting enterprise/B2B customers in a technical, sales engineering, or solutions engineering capacity (typically 5+ years), preferably at API or SaaS-first companies.

• Strong understanding of REST APIs, SDKs, and software integration workflows; practical experience with APIs, WebSockets, Postman, Grafana, and JSON.

• Ability to simplify complex technical concepts into clear, understandable language.

• Self-motivated individual who excels in a startup environment, manages multiple tasks simultaneously, works independently, and drives projects to completion with meticulous attention to detail.

• Proficiency in Mandarin for effective customer interactions.

• Adequate English proficiency for effective collaboration with the global team.