Senior Sales Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Leverage technical skills, effective communication, and innovative problem-solving to assist enterprise merchants in designing and implementing scalable, reliable solutions on the Affirm platform.

• Take charge of technical discovery, assess requirements, and pinpoint well-architected solutions during pre-sales activities.

• Contribute to deal success and facilitate business growth.

• Collaborate with Sales, Engineering, and Product teams to create merchant solutions.

• Act as a trusted technical advisor for customers.

• Pinpoint product enhancements and assist in developing scalable internal processes.

• Serve as a subject matter expert on Affirm integration solutions, merchant checkout, customer journeys, and the competitive landscape.

• Develop and communicate technical narratives that align Affirm capabilities with merchant systems.

• Design end-to-end solutions for complex integrations and customizations.

• Assess trade-offs among merchant constraints, platform capabilities, and non-functional requirements.

• Establish trust with internal and external technical counterparts and nurture long-term relationships with enterprise and key merchants.

• Collaborate with sales and partner engineering teams to drive solution strategy and support successful implementations.

• Share customer insights to shape product development and feature prioritization.

• Create and disseminate best practices, reusable assets, and training materials.

• Offer technical and architectural insights into sales planning and forecasting.

• Identify technical risks and constraints proactively.

• Work with Sales Operations on scalable, repeatable technical engagement models and business processes.

• Develop pre-sales support materials and documentation for new products and features.

• Create and deliver customized demos.

⛳️ Requirements

• BA/BS degree in business/technology, or equivalent experience in technical account management.

• Over 4 years of experience in Sales Engineering, Solution Architecture, Partner Engineering, Solutions Engineering, technical sales, or pre-sales roles, with an emphasis on solution architecture and best practices.

• More than 3 years of recent experience in the payments, fintech, or a closely related field.

• Strong technical understanding of API integrations, SaaS platforms, and enterprise architectures, particularly in checkout processes and payment systems.

• Capacity to manage multiple tasks, work autonomously, and drive projects to completion with minimal guidance and meticulous attention to detail.

• Extensive experience with E-commerce, In-Store, Telesales, and other checkout and payment solutions.

• Solid understanding of trends and emerging technologies in the financial infrastructure industry.

• Proficient in writing scripts in at least one programming language.

• Exceptional communication skills with the ability to explain complex technical concepts to a variety of audiences.

• Strong executive presence and relationship-building abilities.

• Commitment to customer success and advocating for the customer perspective.

• Experience in architecting and technically positioning solutions for e-commerce platforms, payment gateways, in-store point-of-sale systems, and similar technologies.

• Willingness to travel up to 30% of the time.

• This role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.

🏝️ Benefits

• Comprehensive health coverage at no cost: 100% of premiums covered for employees and their dependents.

• Monthly stipends for technology setup expenses.

• Flexibility to choose health and wellness options.

• Flexible time off policy.

• Generous holiday calendar.

• Employee stock purchase plan (ESPP) with discounted Affirm stock.

• Inclusive interview process with accommodations for candidates with disabilities.

• In-person onboarding experience for all new hires.