Inside Sales Engineer

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Act as the primary technical contact for potential customers.

• Evaluate incoming leads based on established criteria.

• Document comprehensive discovery notes and assist prospects through the initial purchasing process.

• Perform discovery calls to evaluate technical feasibility and understand customer objectives.

• Keep precise CRM records, detailing call results, qualification statuses, and follow-up actions.

• Direct qualified leads to Regional Sales Managers, Applications Engineers, or other suitable channels.

• Provide initial technical support regarding robot capabilities, system prerequisites, and deployment.

• Work with marketing to provide feedback on lead quality and identify messaging deficiencies.

• Help in the creation and upkeep of technical sales materials, including feature sheets, configuration templates, and FAQs.

• Manage response-time service level agreements (SLAs) for lead follow-up.

• Analyze incoming lead trends and pinpoint gaps in the sales funnel.

• Conduct brief demo walkthroughs or introductory presentations for early-stage prospects.

• Facilitate the transition of leads into the sales pipeline and minimize barriers in early-stage conversions.

• Stay informed on product features, hardware/software integrations, and deployment scenarios.

• Foster a positive first impression of Standard Bots.

• Address incoming sales inquiries via web, email, and various other channels.

⛳️ Requirements

• 2–4 years of experience in inside sales, pre-sales engineering, or technical support within a dynamic B2B setting.

• Preference for candidates with a background in industrial automation, robotics, hardware, or manufacturing.

• Excellent verbal and written communication skills, capable of adapting technical messages for both technical and non-technical audiences.

• Proficient with CRM platforms such as HubSpot or Salesforce and experienced in lead routing processes.

• Detail-oriented with strong note-taking and documentation skills.

• Ability to manage multiple simultaneous inbound requests and prioritize follow-up tasks effectively.

• Capability to work autonomously while collaborating with various departments.

• Experience in supporting or selling complex hardware/software systems is advantageous.

• A keen interest in understanding machine operations and how automation can enhance customer processes.

• Familiarity with robotic systems, PLCs, or industrial control software is a plus.

• Knowledge of remote demos, CAD diagrams, or layout visualization tools is beneficial.

• Technical ability to troubleshoot at a conceptual level is a plus.

• Experience collaborating with channel partners, distributors, or systems integrators is favorable.

🏝️ Benefits

• Employee Stock Options available for all Full-Time Employees.

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k).