Senior Sales Engineer – AI Agents

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with the sales team to strategize, organize, and execute intricate enterprise deals in DACH and expanding markets.

• Conduct discovery calls and in-depth technical discussions with enterprise stakeholders to identify pain points and business needs.

• Develop and present tailored product demonstrations and presentations for both technical and business audiences.

• Design and propose solutions customized to customer requirements, articulating the capabilities and value proposition of NiCE Cognigy.

• Manage and support POCs/POVs that demonstrate value in actual enterprise settings.

• Represent NiCE Cognigy through thought leadership at customer events, webinars, trade shows, and marketing initiatives.

• Remain informed about the competitive landscape and provide technical comparisons against AI Agent and agentic AI platforms.

• Collaborate with product and internal teams to relay customer feedback and facilitate internal enablement.

• Report directly to the Director of Sales Engineering.

• Operate as an individual contributor.

⛳️ Requirements

• Proven experience in presales, sales engineering, or solution consulting, preferably managing complex enterprise deals from start to finish.

• Extensive background in enterprise software, particularly in contact center (CCaaS) or automation technologies.

• Practical experience in presenting AI Agents, agentic AI, conversational AI, and generative AI technologies.

• Daily active use of LLMs and AI tools, such as Claude Code, Cursor, GitHub Copilot, v0, Lovable, Replit Agent, Claude, or ChatGPT.

• Essential JavaScript programming/scripting experience; knowledge of Java, Python, or similar languages is a bonus.

• Familiarity with contact center technologies including SIP, SBCs, ACD, ASR, and TTS.

• Experience in conversation, IVR, or chatbot design.

• Strong, engaging presentation skills, including comfort presenting at customer and industry events.

• Solid understanding of NLU/NLP, conversational AI technologies, related software, and UI/UX.

• Ability to convey complex technology into clear business value and establish rapport with senior enterprise stakeholders.

• Excellent communication and cross-functional collaboration abilities.

• Proficiency in both German and English; additional regional languages are advantageous.

🏝️ Benefits

• Fast-paced, collaborative, and innovative work environment.

• Opportunities for learning and growth.

• Numerous internal career pathways across various roles, disciplines, domains, and locations.

• Chance to work at a global, market-disrupting AI-first CX company.