Sales Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Serve as the main technical expert throughout the sales process, responding to inquiries related to product, software, networking, and integration.

• Facilitate technical discovery discussions with hospital IT, innovation teams, and procurement representatives.

• Address SSO configuration, network prerequisites, hardware installation, cloud architecture, and data flow.

• Convert customer needs into defined questions or change requests for engineering and product teams.

• Collaborate with Engineering to align field insights with internal technical teams.

• Diagnose integration and configuration challenges, identify underlying causes, and spearhead resolutions.

• Recognize recurring technical issues and escalate patterns to product and engineering teams.

• Assist in the onboarding of new health system clients by connecting sales and implementation processes.

• Keep thorough documentation of technical setups, customer environments, and standard integration patterns.

⛳️ Requirements

• Over 5 years of experience in a Sales Engineering, Solutions Engineering, or Technical Pre-Sales position, preferably within a SaaS or health tech setting.

• Solid foundational understanding of networking and infrastructure, particularly in hospital or clinical network settings (VLANs, firewalls, SSO/SAML, Active Directory).

• Knowledge of cloud platforms (AWS, Azure, or GCP) and their integration with on-premises hospital systems.

• Capable of navigating systems to comprehend their functionality and resolve configurable issues; comfortable working at the configuration and troubleshooting level.

• Exceptional written and verbal communication abilities.

• Strong judgment in presenting solutions and their limitations.

• Experience in dynamic, commercial environments where transactions are intricate and deadlines are stringent.

• Ability to function independently without a set guide and adeptly handle ambiguous situations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible work hours and the potential for remote work.

• A collaborative and innovative company culture.