Connected Properties Sales Engineer

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Deliver technical sales assistance to the Connected Properties Sales Manager and Account Executives throughout the sales journey.

• Facilitate customer discovery sessions to grasp business objectives, technical needs, ongoing challenges, property conditions, operational requirements, growth strategies, and success metrics.

• Interact with property owners, developers, operators, management organizations, technology leaders, construction partners, and other essential stakeholders.

• Convert customer specifications into precise technical recommendations and actionable business outcomes.

• Identify technical risks, dependencies, information voids, and implementation factors early in the sales cycle.

• Craft appropriately sized managed connectivity solutions for multi-dwelling and hospitality settings.

• Integrate data services, internet access, bandwidth, IP addressing, network architecture, segmentation, resiliency, and service requirements into the solutions.

• Evaluate needs for cameras, access control, building systems, IoT devices, property management operations, and other connected property technologies.

• Develop high-level designs for wired and wireless networks, taking into account layout, coverage, capacity, device density, roaming, interference, security, redundancy, and future growth.

• Produce technical configurations, bills of materials, assumptions, solution recommendations, and supporting documentation for proposals and sales quotes.

• Organize and participate in remote and on-site property evaluations, technical walkthroughs, and discovery meetings.

• Analyze floor plans, property maps, construction documents, network diagrams, equipment placements, pathways, power availability, and existing infrastructure.

• Collaborate with Engineering, Construction, Operations, Product, and implementation teams to confirm solution feasibility and determine build or installation requirements.

• Conduct live and remote technical presentations, solution reviews, and product demonstrations.

• Articulate networking, Wi-Fi, data services, and smart property concepts to stakeholders with varying technical expertise.

• Engage in proposal presentations, technical evaluations, customer Q&A sessions, and solution negotiations.

• Coordinate with Sales, Product, Engineering, Construction, Operations, Customer Care, Project Management, Finance, and other teams.

• Provide technical handoffs to implementation teams and maintain involvement through key implementation milestones.

• Monitor recurring technical, product, or customer issues and escalate significant concerns.

• Train sales associates on Connected Properties solutions, data services, technical discovery, positioning, and new offerings.

• Develop sales enablement materials, technical guides, discovery tools, solution diagrams, reference architectures, and customer-facing presentations.

• Identify additional sales prospects and suggest enhancements to solution standards, technical processes, documentation, and enablement resources.

• Stay updated on Sparklight services, networking and Wi-Fi technologies, connected property trends, hospitality and MDU requirements, and relevant industry advancements.

⛳️ Requirements

• A minimum of five years' experience in sales engineering, technical sales, telecommunications, networking, information technology, wireless engineering, or a customer-facing technical role.

• Proficiency in business connectivity, data services, Wi-Fi technology, wireless design methodologies, networking, and implementation.

• Familiarity with internet access, Ethernet, IP addressing, routing, switching, VLANs, DHCP, DNS, network segmentation, resiliency, cybersecurity, SD-WAN, and fixed or mobile 5G/LTE connectivity.

• Experience in designing or supporting Wi-Fi solutions for multi-building, high-density, hospitality, MDU, campus, or other intricate property environments is preferred.

• Capacity to evaluate coverage, capacity, device density, roaming, interference, performance, and physical infrastructure considerations at a practical solution design level.

• Experience with floor plans, property maps, basic network diagrams, technical documentation, and site assessment information.

• Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field, or equivalent professional experience.

• Ability to obtain relevant industry certifications such as CompTIA Network+, Cisco CCNA, CWNA, Meraki certifications, or similar credentials.

• Proficient in Microsoft 365, including Excel, Visio, PowerPoint, and Teams.

• Skill in creating technical documentation, solution diagrams, bills of materials, training materials, and customer-facing presentations.

• Strong presentation, communication, and public speaking abilities, including technical demonstrations and training.

• Capability to explain technical concepts to customers and associates with varying levels of technical experience.

• Ability to assess customer needs, troubleshoot technical issues, manage ambiguity, and recommend practical, appropriately sized solutions.

• Excellent organizational skills with the capacity to manage multiple sales support requests, priorities, and deadlines.

• Creative thinking and adaptability in a dynamic sales and customer service environment.

• Self-motivated individual with the ability to work independently and collaboratively across multiple teams.

• Willingness to travel as needed for customer meetings, property assessments, site walkthroughs, industry events, and internal collaboration.

🏝️ Benefits

• Focus on health and wellness.

• Excellent work/life balance.

• Open and inclusive workplace.

• Remote work option available for eligible states.

• Travel as necessary for customer meetings, property assessments, site walkthroughs, industry events, and internal collaboration.