Senior Sales Engineer – AI Agents

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with the sales team to strategize, prepare, and implement intricate enterprise deals throughout Eastern European markets while supporting the broader DACH business.

• Conduct discovery calls and in-depth technical discussions with enterprise stakeholders to identify pain points and business needs.

• Develop and present tailored product demonstrations and presentations for both technical and business audiences.

• Design and propose solutions customized to customer requirements, clearly communicating NiCE Cognigy's capabilities and value proposition.

• Manage and support Proof of Concepts (POCs) and Proof of Values (POVs) to showcase value in real enterprise settings.

• Represent NiCE Cognigy by providing thought leadership at customer events, webinars, trade shows, and marketing initiatives across the region.

• Monitor the competitive landscape and provide technical comparisons against AI Agent and agentic AI platforms.

• Work in conjunction with product and internal teams to relay customer feedback and facilitate internal enablement.

• Report directly to the Director of Sales Engineering.

• Function as an individual contributor.

⛳️ Requirements

• Proven experience in presales, sales engineering, or solution consulting, ideally managing complex enterprise deals from start to finish.

• Extensive background in enterprise software, particularly in contact center (CCaaS) or automation technologies.

• Practical experience presenting AI Agents for both voice and chat, agentic AI, voice and text conversational AI, and generative AI technologies.

• Regular use of Large Language Models (LLMs) and AI tools, including coding assistants, AI app builders, and general assistants.

• Familiarity with contact center technology, including SIP, SBCs, ACD, ASR, and TTS.

• Experience in conversation, IVR, or chatbot design.

• Confident and engaging presenter, comfortable speaking at customer and industry events.

• Strong understanding of NLU/NLP, conversational AI technologies, Speech-to-Text (STT), Text-to-Speech (TTS), and LLMs.

• Ability to articulate complex technology as clear business value and establish rapport with senior enterprise stakeholders.

• Located in Germany with the flexibility to travel across the region.

• Fluent in English and Polish; proficiency in German and other Central and Eastern European languages is a significant advantage.

• Excellent communication skills and ability to collaborate across different countries and cultures.

🏝️ Benefits

• Dynamic, collaborative, and innovative work environment.

• Numerous internal career advancement opportunities across various roles, disciplines, domains, and locations.

• Opportunities for personal and professional growth.

• Global company culture.

• Commitment to equal opportunity employment.