Senior Sales & Distribution Support Advisor, Individual Dental

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Advise and counsel management on important Sales Operations issues.

• Oversee internal and external Direct to Consumer Sales, Member Retention, and Broker Support call centers for Individual Dental services.

• Plan and organize resources to enhance Sales Operations performance and accountability.

• Create processes and procedures aimed at improving call center efficiency.

• Engage in developing requirements for support systems and technology.

• Maintain sales and performance reporting to foster transparency, accountability, and process enhancement.

• Collaborate with the Sales Operations lead and team to meet call center KPIs across partners.

• Provide oversight for Direct to Consumer Sales, Member Retention, and Broker Support call centers.

• Implement automated performance reporting systems.

• Supply market intelligence on regional trends and consumer behavior to marketing and distribution teams.

• Develop resources for agents and sustain work plans with both internal and external call center partners.

• Offer thought leadership and technical expertise across diverse disciplines.

• Formulate project plans using established project and program methodologies.

• Create and modify processes as necessary.

• Ensure timely and high-quality development and distribution of project deliverables.

• Report on sales-related KPI trends and progress towards organizational objectives.

• Analyze issues and suggest solutions and best practices.

• Collaborate with Project, Sales Effectiveness, and Workforce Management teams to enhance efficiency and improve customer and agent experiences.

• Assist in managing relationships with suppliers and sales agencies that support call center teams.

⛳️ Requirements

• BA/BS in business, communications, health care, or equivalent relevant experience.

• Over 7 years of experience in call center Sales Operations or a related field.

• Preferred 5+ years of successful management experience.

• Strong understanding of the health insurance industry, including regulations and rules.

• Comprehensive knowledge of call center technology, terminology, and environment.

• Proven experience in identifying call center technology gaps, securing solutions, and effectively implementing them.

• Background in campaign management processes and execution.

• Familiarity with marketing processes and key drivers of successful marketing campaigns.

• Ability to achieve consensus among internal and external partners.

• Capacity to navigate a complex and rapidly evolving regulatory environment.

• Excellent verbal, written, and Microsoft Outlook communication skills.

• Professional presentation skills for clients and internal stakeholders.

• Strong organizational and time management capabilities.

• Ability to juggle multiple projects simultaneously.

• Strong leadership abilities to motivate, mentor, and inspire team members.

• Willingness to travel between 5% to 15%.

• If working remotely, must have cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speed.

🏝️ Benefits

• Option for remote work.

• Requirement/support for internet service while working from home: cable broadband or fiber optic connection with at least 10Mbps download and 5Mbps upload.

• Willingness to travel between 5% to 15%.