Senior Sales & Distribution Support Advisor, Individual Dental

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Offer guidance and recommendations to Management regarding key Sales Operations issues.

• Oversee both internal and external Direct to Consumer Sales, Member Retention, and Broker Support call centers for Individual Dental.

• Organize and coordinate resources to enhance operational efficiency, effectiveness, performance, and accountability.

• Create processes and procedures aimed at boosting call center performance.

• Engage in the development of requirements for support systems and technology.

• Maintain reporting on sales and performance activities to foster transparency, accountability, and process enhancement.

• Collaborate with the Sales Operations lead and team to meet call center KPIs across various partners.

• Provide oversight for call centers involved in Direct to Consumer Sales, Member Retention, and Broker Support.

• Implement automated performance reporting systems.

• Supply market intelligence regarding regional trends and consumer behavior to the marketing and distribution teams.

• Develop and sustain work plans with internal and external call center partners.

• Deliver thought leadership and technical expertise across diverse disciplines.

• Formulate project plans using established project and program methodologies.

• Create and enhance processes as necessary.

• Ensure the timely and high-quality development and distribution of project deliverables.

• Report on trends related to sales KPIs and progress towards organizational objectives.

• Analyze issues and propose solutions and best practices.

• Collaborate with Project, Sales Effectiveness, and Workforce Management teams to enhance efficiency and improve both customer and agent experiences.

• Assist in nurturing relationships with traditional suppliers and sales agencies that support sales, retention, and broker support teams.

⛳️ Requirements

• BA/BS in business, communications, health care, or equivalent relevant experience.

• Over 7 years of call center Sales Operations experience or a related combination.

• A minimum of 5 years of successful management experience is preferred.

• Strong knowledge of the health insurance sector, including regulations and rules.

• Comprehensive understanding of call center technology, terminology, and environment.

• Experience in identifying gaps in call center technology, acquiring solutions, and implementing them effectively.

• Familiarity with campaign management processes and their execution.

• Knowledge of marketing processes and the key drivers of successful marketing campaigns.

• Ability to achieve consensus among internal and external partners.

• Capability to navigate a complex and rapidly changing regulatory environment.

• Excellent verbal, written, and Microsoft Outlook communication skills.

• Strong client and internal customer presentation abilities.

• Solid organizational and time management skills.

• Proven ability to manage multiple tasks and projects simultaneously.

• Strong leadership skills to motivate, mentor, and inspire team members.

• Willingness to travel (5% to 15%).

• For remote work, a cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload speed is required.

🏝️ Benefits

• Opportunity for remote work.

• Full-time employment status.

• Willingness to travel (5% to 15%).

• Participation in a tobacco-free policy and eligibility for smoking cessation programs where applicable.