Senior Revenue Systems Administrator

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Take ownership and manage the Salesforce organization, which includes overseeing users, permissions, objects, fields, record types, layouts, validation rules, flows, and ongoing maintenance.

• Evaluate, streamline, and reconstruct inherited automation processes.

• Oversee Salesforce modifications through sandbox testing prior to implementation.

• Serve as the primary support for revenue teams.

• Prioritize and triage the request queue, addressing requests within agreed timelines while identifying root causes.

• Manage DealHub quoting processes, which encompass templates, playbooks, product and pricing catalogs, and approval workflows.

• Ensure the integrity of DealHub-to-Salesforce mapping and assist with quote-building challenges.

• Perform data audits, deduplication, and health assessments.

• Create reports and dashboards that track pipeline metrics, funnel conversion rates, renewals, and forecasting inputs.

• Oversee the Salesforce-to-HubSpot synchronization and assist Marketing in utilizing the platform effectively.

• Foster and maintain the relationship with the external Salesforce partner.

• Document requirements, critique designs, test and accept delivered work, while ensuring proper documentation and maintainability.

• Maintain comprehensive system and process documentation.

• Develop guides, conduct drop-in sessions, and advocate for best data practices.

• Deliver a well-documented organization, a prioritized remediation plan, a predictable support queue, and a synchronized DealHub configuration within the initial six months.

⛳️ Requirements

• A minimum of five years of experience administering Salesforce in a B2B context, ideally with a focus on SaaS.

• Proven experience as either the sole or lead administrator of a Salesforce organization.

• Salesforce Administrator certification is required.

• Demonstrated experience in rebuilding or remediating inherited automation, including flows.

• Proficiency in Apex through Platform Developer I certification or equivalent practical experience.

• Ability to manage a live support queue and make prioritization decisions under pressure.

• Confidence in creating reports and dashboards and delivering actionable insights.

• Experience in briefing, reviewing, and approving work from external consultants, partners, or agencies.

• Strong attention to data quality and detail.

• Excellent written and verbal communication skills in English.

• Experience working remotely as part of a distributed team.

• Desirable: Salesforce Platform Developer I certification.

• Desirable: Experience managing CPQ or quoting platforms such as DealHub, Salesforce CPQ, PandaDoc, or Conga.

• Desirable: Experience in HubSpot administration.

• Desirable: Familiarity with integrations and connectors like native sync, middleware, or APIs.

• Desirable: Knowledge of Customer Success processes and renewal forecasting.

• Desirable: Experience with project management tools like Asana or similar platforms.

• A DBS certificate will be required if offered the position.

🏝️ Benefits

• Private healthcare that includes dental and optical coverage.

• Company-contributed pension plan with matching up to 5%.

• Unlimited paid vacation days.

• Flexible working hours during core times (10 AM - 4 PM).

• Ten paid sick days.

• Death-in-service benefit of four times your annual salary.

• Employee Assistance Program (EAP).

• Technology scheme with a loan of up to £1,000 for tech equipment.

• Ten dedicated Time to Learn days.

• Time off for birthdays.

• Opportunity for professional growth within a rapidly expanding tech company.

• Leading parental leave policies in the industry.

• Various health and wellbeing initiatives.

• Exclusive access to discounts and rewards.

• High-quality equipment (laptops, phones, etc.) provided.

• Budget for work-from-home equipment.

• Affordable gym access.