Senior Revenue Operations Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate closely with executive and senior leadership on the renewal process, customer lifecycle, Account Management, SKUs, pricing, and quoting initiatives.

• Lead strategy development and manage projects with a high degree of autonomy.

• Engage in cross-functional collaboration with stakeholders to enhance the overall customer experience.

• Ensure data accuracy, completeness, and standardization within Salesforce.

• Perform regular audits of pipeline data in conjunction with Revenue Operations, Sales, and Marketing teams.

• Oversee daily sales forecasting and manage pipeline operations and hygiene.

• Guarantee dependable forecasting inputs and consistent system usage across both Account Management and Renewal teams.

• Monitor appropriate utilization of forecasting tools throughout the organization.

• Assist in leading projects and support complex cross-departmental requests.

• Serve as the main point of contact for Account Management requests, changes, projects, and reporting.

• Conduct ad-hoc analyses, data pulls, CRM modifications, and insights for Operations and GTM stakeholders.

• Collaborate with the Deal Desk to reinforce operational processes.

• Ensure that Account Management quote workflows and associated operations are efficient and completed in advance of month-end.

• Work with the Deal Desk to verify accurate quarterly and yearly quotas, revenue expansion, upsells, and Book of Business metrics.

• Partner with stakeholders and department leaders to advance Account Management strategies and initiatives.

⛳️ Requirements

• A minimum of 8 years of experience in Account Management, Revenue Operations, Success Operations, or a similar GTM operational role.

• At least 3 years of experience supporting Account Management and Renewals teams.

• Extensive knowledge in Salesforce administration, development, and GTM system governance, including process mapping and automation.

• Proven track record of managing multiple simultaneous projects in a fast-paced, ambiguous, and rapidly evolving environment.

• Strong communication skills and ability to communicate promptly.

• Familiarity with AI tools such as ChatGPT, Gemini, Claude, Rovo, or AgentForce.

• Capability to take initiative, work flexibly, and prioritize tasks with minimal direct supervision.

• Demonstrated success in collaborating cross-functionally and influencing stakeholders without direct authority.

• Bachelor’s degree.

• Must reside in and be authorized to work in India.

• Proficiency in spoken and written English.

• Willingness to work EMEA hours, from 1pm to 10pm IST.

🏝️ Benefits

• Remote-first work setup within India.

• Flexibility to work remotely.

• Collaborate with teams across more than 15 countries.

• Opportunities for professional growth and knowledge sharing.

• Supportive board and experienced executive team.

• Commitment to equal opportunity employment.