This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Collaborate in prioritizing the Order-to-Cash roadmap, focusing on essential business needs and customer impact.

• Convert business requirements into technical specifications for enhancements and significant platform capabilities.

• Work alongside Engineering and QA teams to implement system functionalities.

• Assess test plans, validate outcomes, and manage cross-functional User Acceptance Testing.

• Design, document, and continuously enhance vital operational procedures.

• Create processes for large-scale, cross-functional launches, including new product SKUs and revised buying programs.

• Assist stakeholders in understanding customization trade-offs and develop scalable solutions that enhance revenue.

• Examine billing and usage data discrepancies, troubleshoot exceptional cases, and uphold high data integrity.

• Report directly to the Senior Director of Revenue Operations.

⛳️ Requirements

• 6 to 8+ years of practical experience in Finance, Business, Billing, or Revenue Operations within dynamic, consumption-based B2B SaaS settings.

• Proven track record of leading intricate, cross-functional projects from inception to completion.

• Outstanding written and verbal communication abilities.

• Capable of translating complex operational ideas for varied audiences.

• Highly attentive to detail.

• Comfortable working with numerical data.

• A structured approach to problem-solving.

• Visa sponsorship is not offered for this role.

• A criminal background check is required to join New Relic.

• Must confirm identity and work eligibility, completing employment eligibility verification.

• May need to undergo an export compliance assessment.

🏝️ Benefits

• Corporate bonus plan.

• Healthcare benefits.

• Dental benefits.

• Vision benefits.

• Parental leave and planning.

• Mental health benefits.

• 401(k) plan with matching contributions.

• Flexible time-off policies.

• 11 paid holidays.

• Volunteer time-off.

• Flexible workforce model, accommodating fully office-based, fully remote, or hybrid work environments.

• Reasonable accommodation available during the application or recruitment process.