Senior Revenue Operations Manager

This is a fully remote position, open to applicants in Cyprus, +5 more countries.

📋 Description

• Lead the commercial performance across seven digital customer acquisition channels in collaboration with channel owners and General Managers.

• Conduct regular performance evaluations, comparing actual results to targets, and pinpoint the factors contributing to any discrepancies.

• Detect revenue leakage throughout the funnel and focus on high-impact opportunities.

• Enhance first-purchase conversion rates and overall acquisition efficiency, including the effectiveness of traffic spending.

• Assess payment success rates and payment method availability by market while eliminating payment-related conversion obstacles.

• Foster retention and reactivation of both existing and inactive customers.

• Create a customer-centric framework for the adoption of second and third GoMining products.

• Identify cross-product and cross-sell opportunities based on customer behavior and product utilization.

• Map the comprehensive customer journey and initiate experiments across acquisition, onboarding, checkout, and payment processes.

• Establish experiment hypotheses, anticipated commercial impacts, and success metrics; evaluate outcomes and expand successful initiatives.

• Develop and standardize commercial processes, strategies, control tools, and team motivation techniques.

• Oversee the comprehensive CRM rollout, encompassing functionality, testing, migration, deadlines, and training.

• Position the CRM as the definitive source of truth for all commercial data.

• Represent the commercial function to stakeholders and assume some responsibilities of the commercial lead.

• Track conversion, payment success, revenue, acquisition efficiency, retention, and other key commercial metrics.

• Analyze changes in metrics, identify root causes, and translate findings into actionable insights for channel and product managers.

• Collaborate with teams across Analytics, Product, Marketing, Payments, and Finance.

⛳️ Requirements

• A minimum of 5 years of experience in Sales Operations, Revenue Operations, Commercial Operations, Growth, or Digital Sales.

• Practical sales or sales management experience: you possess an understanding of how sales teams function internally.

• Background in fintech, payments, or other transaction-driven digital enterprises.

• Strong comprehension of funnel performance and commercial metrics, including conversion, CAC, LTV, retention, and unit economics.

• Experience with retention, reactivation, or cross-sell/upsell initiatives.

• Proven track record in building and standardizing commercial processes; CRM implementation or rollout experience is highly advantageous.

• Strong analytical and critical thinking skills: you can analyze reports, identify problems, and trace them to their root causes.

• A proactive and independent approach: you contribute ideas, take ownership, and act swiftly.

• Proficiency in both spoken and written Russian and English.

• Familiarity with crypto, Bitcoin mining, Web3, or digital assets.

• Experience managing or optimizing paid traffic and acquisition channels.

• Knowledge of payment methods and optimization of payment flows, including local payment solutions in emerging markets.

• Experience with BI tools like Tableau, Power BI, Looker, or comparable platforms.

• Capability to independently create dashboards and analyses, including utilizing AI tools.

🏝️ Benefits

• Opportunities for professional development: support for courses, conferences, and English language training (up to 100% coverage).

• Work-life balance: remote or hybrid working arrangements with flexible hours across international teams.

• Paid time off: up to 20 vacation days plus 8 company holidays and 5 personal days annually.

• Recognition initiatives: structured performance reviews and team awards.

• Team culture: retreats in international destinations (such as company accommodations in Cyprus).