Senior Director, Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of field operations in the Americas as a strategic and operational ally to the Americas CRO and a member of the Americas leadership team.

• Oversee territory and quota execution, sales operations, order operations, and partner operations throughout the Americas.

• Ensure pipeline integrity, forecasting precision, and maintain a consistent weekly operating rhythm.

• Design, allocate, model coverage for, and modify territories and quotas across the Americas.

• Assist in territory execution, forecasting schedules, and CRM/sales systems for field operations.

• Supervise the quote-to-order process, ensuring booking precision and cycle efficiency.

• Manage partner registration, deal progression, and provide operational support for channels.

• Deliver field-facing regional reports and contribute Americas insights into the global planning cycle.

• Convert regional priorities into actionable operational plans with designated owners and timelines in collaboration with the Americas CRO.

• Represent field operations in both regional and global leadership discussions, proactively identifying potential risks.

• Build and lead a multi-tiered Americas field operations organization.

• Cultivate managers and depth in succession planning across all functions.

• Ensure regularly occurring processes have documented protocols and assigned coverage.

• Influence the global Revenue Operations strategy with centers of excellence across planning, analytics, compensation, and systems.

• Spearhead operational refinement and process reconstruction during the transition to a unified CRM platform.

⛳️ Requirements

• 12+ years of experience in revenue or sales operations, including over 5 years in leadership roles managing multi-functional regional field operations teams with direct reports.

• Experience in territory and quota design at scale within a global enterprise software organization.

• Proven history of establishing processes and documentation in environments with minimal existing structure.

• Demonstrated success as the senior operations partner to a CRO or regional sales leader in a large, multi-country operation.

• Advanced Salesforce skills; proficient with planning and analytics tools such as Anaplan or similar platforms.

• Practical experience with sales engagement tools like Outreach or Gong.

• Meticulous attention to detail; responsible for forecast and quota figures as the authoritative source, with a strict no-error policy.

• Executive presence and credibility when engaging with the C-suite, comfortable leading and presenting in high-level meetings.

• Experience guiding a team through system migrations, mergers, or organizational integrations.

• Ability to operate effectively across different regions and time zones.

• Bachelor's degree is mandatory.

• MBA or equivalent advanced degree is preferred.

• Capability to design, execute, and scale operational processes, governance, and documentation standards in transitioning environments.

• Proven track record of guiding operational teams through complex system implementations, mergers, acquisitions, and organizational transformations.

• Proficient in influencing, collaborating, and driving results across geographically diverse teams and time zones.

🏝️ Benefits

• Be part of a global team celebrated for their enthusiasm and innovation.

• Engage in an innovative product culture with exposure to various projects.

• Receive training and development from industry-leading experts.

• Participate in a 401(k) plan with company matching.

• Access medical, dental, and vision insurance.

• Benefit from disability and life insurance options.

• Enjoy flexible paid time off (PTO).

• Take advantage of paid holidays and parental leave.

• Benefit from tuition reimbursement programs.

• Receive market-competitive compensation and benefits tailored to the candidate's skills, experience, and qualifications.

• Access comprehensive benefits catering to diverse life circumstances and needs.

• Explore opportunities for career advancement.

• Experience a balanced work-life integration.