Senior Residential Retrofit Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the execution of the Northern First Nation Home Retrofit Program by managing subcontractor activities, ensuring quality assurance/quality control (QA/QC), and processing work orders.

• Oversee daily subcontractor scheduling, task assignments, and performance evaluation.

• Act as the main contact point for subcontractor teams, addressing or escalating field-related issues as necessary.

• Lead the onboarding and training processes for new subcontractor partners and team members.

• Conduct or facilitate QA/QC evaluations in alignment with program, safety, and building science standards.

• Record findings, follow up on corrective measures, and promote ongoing improvements in QA/QC procedures.

• Manage, track, and maintain work orders throughout the program pipeline.

• Identify and monitor bottlenecks and delays in the workflow.

• Assist with reporting, file management, operational administration, and transitions to new operational systems.

• Organize logistics for field visits in collaboration with communities and subcontractors.

• Address sensitive escalations from subcontractors or community members and ensure follow-up actions are completed.

• Engage in client communications, respond to daily inquiries, and support the Program Manager in their absence.

• Travel frequently to participating Northern First Nation and Métis communities to oversee field activities and on-site work.

• Cultivate and sustain relationships with community members, leadership, and housing authorities.

⛳️ Requirements

• A minimum of 5 years of relevant experience in construction, trades, residential energy efficiency, or program operations.

• Proficient in advanced Excel and analytical skills.

• Capability to work autonomously with limited daily supervision.

• Competent in creating complex, precise reports that adhere to contract specifications.

• Experience in developing or utilizing tools, trackers, and calculators.

• Knowledgeable in residential building science, home construction methods, and/or energy efficiency retrofits.

• Experience in coordinating or supervising external contractors, subcontractors, or trades, or possess strong potential based on prior hands-on trades experience.

• Ability to manage sensitive escalations and communicate effectively with contractors, participants, and other stakeholders.

• Strong organizational capabilities with the ability to juggle multiple work orders, schedules, and priorities.

• A valid driver’s license and a clean driving record.

• Willingness to travel frequently, up to approximately 20%, including overnight stays in remote and Northern communities.

• Excellent interpersonal and communication skills, with the capacity to train and assist others.

• Possession of a building science credential, such as BPI, or readiness to obtain one.

• Experience collaborating with Indigenous communities or organizations, particularly in Northern and remote First Nation and Métis settings.

• Education or certification in construction, building science, or engineering fields.

• Ability to research and implement industry trends to enhance program design and development.

• Must have authorization to work in Canada without employer sponsorship or support.

• Successful candidates will be required to pass pre-employment checks.

🏝️ Benefits

• Medical, Dental, and Vision Insurance with company premium assistance.

• Life, AD&D, and long-term disability coverage fully funded by the company.

• RRSP company matching program.

• Paid vacation, sick leave, and personal time off.

• Paid company holidays.

• Paid Volunteer Time.

• Employee Referral Bonus Program.

• Employee Recognition Program – convert your recognition points into gift cards.

• Employee Assistance Program.

• Access to professional development and training opportunities to advance your career.