Senior Renewals Strategic Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead strategies, tactics, tools, and processes for client renewals based on age of delinquency.

• Direct and implement calling campaign strategies for clients through data analysis to enhance collection effectiveness.

• Understand client needs and identify collection opportunities by product and instance.

• Collaborate with Marketing to optimize communication via Call, SMS, WhatsApp, UserPilot, and email.

• Provide support and feedback to team members to ensure objectives are met.

• Manage and approve vacation and leave requests for the team.

• Motivate and develop the team to achieve outstanding results.

• Perform other functions assigned by the immediate leader related to the role.

⛳️ Requirements

• Degree in Engineering, Business Administration, Economics, or related fields.

• Postgraduate degree in Data Analytics, Business Administration, or related areas.

• 7 to 10 years of experience in commercial planning, sales, Customer Success, renewals, loyalty, or client retention.

• At least 2 years of experience leading teams and designing strategies for renewal, collection, loyalty, and retention.

• Experience supporting strategies in data analysis, customer segmentation, and multichannel campaign management.

• Advanced proficiency in Excel and SQL.

• Knowledge and experience with Tableau is a plus.

• Strategic thinking capabilities.

• Data analysis and decision-making skills.

🏝️ Benefits

• Indefinite-term contract directly with the company.

• Benefits plan focused on well-being and work-life balance.

• Interest and support for continuous learning and professional and personal growth.

• 100% remote work.

• Inclusive and diverse work environment.

• Culture of excellence based on purpose, values, and skills.