Senior Renewals Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the comprehensive renewal process for high-value accounts and oversee a substantial volume of customer renewals throughout the sales cycle.

• Recognize upselling and cross-selling opportunities during the renewal process.

• Assess renewal risks, engage with customer stakeholders, and devise solutions to facilitate deal closures.

• Prepare and present quotes and contracts that involve intricate pricing structures or tailored terms.

• Oversee price negotiations and procurement processes for larger enterprise agreements.

• Serve as the escalation contact for pricing exceptions, contract negotiations, and procurement delays.

• Collaborate with Sales, Finance, Legal, Customer Operations, Order Administration, and other cross-functional teams.

• Forecast renewals, evaluate account health trends, and create strategies to enhance retention and growth.

• Monitor and analyze churn rates, renewal delays, and objections, relaying customer feedback to Product and Engineering teams.

• Handle high-volume customer communications via email and phone calls.

• Interact with senior decision-makers using clear, concise, and consultative communication.

⛳️ Requirements

• A minimum of 5 years of experience in renewals, account management, or customer success within a technology-focused company.

• Proven experience managing multiple renewal opportunities simultaneously in a fast-paced environment.

• Familiarity with Salesforce or other CRM systems, with the capability to adapt to new sales automation tools.

• Strong problem-solving abilities.

• Excellent organizational skills with the capacity to prioritize and manage numerous opportunities at once.

• Outstanding written and verbal communication skills.

• Proven reliability, accountability, and exceptional attention to detail.

• A Bachelor’s degree or equivalent experience is required.

• Business proficiency in English is mandatory.

🏝️ Benefits

• Commitment to equal opportunity employment and a strict anti-discrimination policy.

• Compliance with GDPR and local data protection regulations.