Senior Release Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in enhancing the efficiency and effectiveness of the Release Management process.

• Oversee Release Phases and Release Tasks for ongoing Releases.

• Conduct quality checks on releases and ensure the documentation of support-related Incidents.

• Ensure adherence to Release Management process guidelines and escalate any recurring non-compliance.

• Manage the Global Release Calendar.

• Participate in Notional Timeline Planning meetings to identify release risks and dependencies.

• Present the status of releases during Operational Readiness Review and Change Advisory Board meetings.

• Coordinate notifications regarding release outages and maintenance.

• Conduct post-release implementation reviews.

• Facilitate discussions with Product Owners, Scrum Masters, and internal teams.

• Develop and maintain Deliverables, Standard Operating Procedures, Reports, Dashboards, and KPIs for Release Management.

• Provide support for the Healthcare General Ledger Accounting System (HIGLAS) Product Suite.

⛳️ Requirements

• BS/BA or equivalent along with 3+ years of experience in Release Management governance.

• 8+ years of experience in processes within a comparable large-scale application environment.

• 3+ years of experience with the MS Office suite of products.

• 2+ years of experience with JIRA, ServiceNow, or similar Change/Release Management Tools.

• 2+ years of experience collaborating with various teams.

• Strong written and verbal communication skills for effective reporting and coordination.

• Familiarity with the ITIL Framework, encompassing Incident, Problem, Change, and Release processes and their interrelations.

• ITIL foundation certification is required.

• Excellent knowledge of processes and a strong ability to define and maintain them.

• Proficient in leading regular status meetings with clients.

• Understanding of Agile methodology and framework.

• Awareness of cybersecurity best practices in release cycles.

• Experience integrating AI and machine learning solutions within IT governance workflows.

• Candidates must meet the residency requirement of having resided in the US for at least three of the last five years and successfully pass a CMS background check to secure a Public Trust.

• Currently, no security clearance is required.

• US citizenship is not mandatory.

🏝️ Benefits

• Flexible work week.

• 401K with company matching.

• Customizable health benefits packages.

• Collaborative teams consisting of highly motivated critical thinkers and innovators.

• An internal mobility team dedicated to helping you advance your career.

• Rewards program for high-performing employees.

• Medical plan options, including plans with Health Savings Accounts.

• Dental plan options available.

• Vision plan options.

• 15 days of paid leave per calendar year for vacations, personal business, and illness.

• 10 paid holidays each year.

• Paid parental leave.

• Military leave.

• Bereavement leave.

• Jury duty leave.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Identity verification process utilizing advanced biometrics and artificial intelligence.