Senior Regional Operations Manager

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Lead, guide, and mentor a team of Regional Operations Managers while ensuring accountability for the inspection team’s Objectives and Key Results.

• Guarantee that floor plan audits and vehicle or facility inspection policies, processes, procedures, and tools are comprehended and adhered to in order to meet regional SLAs and targets.

• Drive sales growth by cultivating customer relationships with dealers and the OPENLANE sales team.

• Assist in the recruitment of contractor and full-time inspectors within designated regions.

• Collaborate with Marketplace and Commercial Sales leadership regarding inspection requirements, growth forecasting, scheduling, and regional success.

• Coordinate with the scheduling team to ensure timely completion of assignments and efficient use of inspection resources.

• Provide training for inspectors on OPENLANE applications, inspection processes, and job responsibilities.

• Conduct VOC and eNPS customer feedback calls as required.

• Analyze data to identify inspector trends, understand capacity, enhance quality, increase consistency, and monitor metrics.

• Act as a point of contact for contractors and inspectors concerning compensation, task assignments, process updates, and application inquiries.

• Maintain communication with departments regarding inspection feedback and inquiries.

• Collaborate with sales, product, quality, and arbitration leadership to ensure regional success.

• Engage in the creation, validation, and review of training programs.

• Work in the field alongside Regional Operations Managers and inspectors to uphold quality standards and train new inspectors.

• Utilize various communication tools within OPENLANE.

• Serve as a reserve inspector for new markets and address regional inspection capacity shortages.

⛳️ Requirements

• A minimum of 5 years of experience in operations management or a related field.

• At least 5+ years of demonstrated leadership experience.

• A minimum of 2+ years of automotive mechanical experience.

• Must be capable of operating a motor vehicle and have a valid driver’s license.

• Proficient in technology; most inspection reports are submitted electronically.

• Willingness to travel as necessary.

• Experience in hiring and collaborating with inspectors.

• Experience in utilizing data for informed decision-making.

• Background in team management, data analysis, and effective communication.

• Familiarity with Google Suite products, Slack, and other communication tools (preferred).

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).

• Immediately vested 401K (US) or RRSP (Canada) with company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-funded short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-paid Leap into Service Day for volunteering.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skill set and share knowledge within a publicly traded, global organization.

• A company culture that promotes internal promotions, diverse career paths, and meaningful advancement.

• Target bonus range: $0.00 - $4,500.00 quarterly.