Senior Quality Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of the implementation, execution, maintenance, and ongoing enhancement of the program's Quality Management Plan.

• Create and sustain quality assurance and quality control processes, procedures, checklists, templates, acceptance criteria, and review standards.

• Define and track performance metrics, quality indicators, thresholds, trends, and service delivery outcomes.

• Conduct independent quality assessments of contract deliverables prior to submission to the Government.

• Ensure deliverables are accurate, complete, internally consistent, traceable to requirements, and compliant with approved formats and deadlines.

• Collaborate with program leadership, task leads, technical teams, subcontractors, and document owners for quality reviews.

• Develop and implement test plans, test cases, validation procedures, and quality checks for Task Order Management Portal functionalities and releases.

• Document defects, quality observations, testing outcomes, root causes, remediation steps, retest results, and final acceptance suggestions.

• Validate corrective actions and ensure the recurrence of identified deficiencies is prevented.

• Manage quality-related risks and opportunities within the broader risk management framework.

• Monitor quality findings, corrective action plans, responsible parties, deadlines, status, and closure documentation.

• Facilitate root cause analyses and propose preventive measures, process enhancements, and control improvements.

• Analyze recurring defects, process failures, performance trends, and systemic quality issues.

• Provide quality metrics and analytical reports for Monthly Status Reports, project status meetings, Program Management Reviews, and executive presentations.

• Assist in maintaining the Project Management Plan.

• Review project status materials, trip reports, travel and procurement packages, transition documents, and other program artifacts for quality and compliance.

• Support transition-in and transition-out efforts by validating transferred processes, records, and documentation.

• Maintain quality records, review evidence, test documentation, defect logs, corrective action records, metrics, and audit trails.

• Assist with internal assessments, Government reviews, audits, inspections, and quality surveillance activities.

• Advocate for the consistent application of approved standards, procedures, and quality practices across ENLIST workstreams.

• Identify opportunities to automate quality checks, performance reporting, and approval workflows.

• Safeguard sensitive Government, program, personnel, testing, and performance information.

⛳️ Requirements

• Active Secret clearance or higher.

• Bachelor’s degree in Quality Management, Business, Information Technology, Engineering, or a related field.

• At least 8 years of relevant professional experience.

• Current ITIL Foundation certification or higher.

• Experience in leading quality management, quality assurance, quality control, software testing, process improvement, or performance management initiatives.

• Proven experience in developing, implementing, and maintaining Quality Management Plans.

• Experience in supporting Department of Defense, federal civilian, or other large Government programs.

• Familiarity with reviewing Government contract deliverables for completeness, accuracy, timeliness, traceability, and compliance with contractual obligations.

• Experience in establishing quality metrics, performance indicators, acceptance criteria, control thresholds, and reporting dashboards.

• Proven track record of managing corrective and preventive actions from identification to verified closure.

• Experience in conducting root cause analyses and implementing sustainable process enhancements.

• Experience in managing program risks, opportunities, issues, defects, and quality findings.

• Experience in developing and executing software test plans, test cases, validation procedures, and release-readiness evaluations.

• Familiarity with validating portals, workflow systems, dashboards, collaboration platforms, or software releases.

• Experience in supporting Agile, Scrum, DevSecOps, IT service management, or hybrid delivery environments.

• Knowledge of ITIL continual improvement, service validation, change enablement, incident management, and problem management practices.

• Familiarity with ISO 9001, CMMI, Lean Six Sigma, AS9100, or similar quality frameworks.

• Experience with SharePoint, Jira, ServiceNow, Azure DevOps, Power BI, automated testing tools, or similar quality and collaboration platforms.

• Experience in supporting internal audits, Government surveillance, quality reviews, or compliance evaluations.

• Strong analytical, testing, problem-solving, and process improvement skills.

• Excellent written, verbal, facilitation, and executive communication skills.

• Strong organizational, documentation, and configuration control abilities.

• High attention to detail and a commitment to objective, evidence-based quality decisions.

• Ability to communicate quality findings constructively and collaborate with teams to implement corrective actions.

• Capability to manage multiple reviews, deadlines, findings, and remediation activities concurrently.

• Ability to work independently while exercising professional judgment, impartiality, accountability, and consistent follow-through.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings options with company matching.

• Professional development and training opportunities.

• Flexible work arrangements and a supportive work environment.

• Generous paid time off and holiday policies.