Senior Project Manager, Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate implementation projects by creating and upholding detailed project schedules while coordinating activities across various functions.

• Act as the main implementation lead for designated clients and maintain communication throughout the entire implementation process.

• Coordinate implementation efforts among Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, Customer Support, and vendor teams.

• Evaluate project risks, dependencies, operational hurdles, and impacts; devise strategies for mitigation.

• Handle multiple simultaneous implementation projects across different products, customer segments, and levels of complexity.

• Lead customer-facing implementation meetings, record action items, and ensure accountability for milestones.

• Manage Jira tickets, project backlogs, and issues reported by customers.

• Track development activities, sprint progress, release timelines, and product dependencies.

• Compile status reports, meeting documentation, implementation plans, risk analyses, and customer communications.

• Collaborate with clients and vendors to gather configuration needs and monitor technical dependencies.

• Align project goals with customer business objectives and operational readiness criteria.

• Report implementation status, risks, escalations, and delivery implications to leadership and customer stakeholders.

• Identify inefficiencies in delivery, suggest process improvements, and assist in operational scalability.

• Serve as a subject matter expert in at least one functional area and contribute to the establishment of best practices.

• Mentor and support less experienced project managers.

⛳️ Requirements

• 3–6 years of experience in leading implementation projects, customer onboarding initiatives, project delivery programs, or client-facing operational roles in SaaS, fintech, banking technology, or similar environments.

• Bachelor’s degree in Business, Project Management, Information Systems, Communications, or a related discipline.

• Advanced proficiency in managing complex implementation projects and customer-facing delivery processes.

• Excellent skills in project scheduling, stakeholder engagement, and cross-functional coordination.

• Capability to independently oversee multiple concurrent projects of varying complexity.

• Strong written and verbal communication skills with both technical and non-technical stakeholders.

• Experience in managing project risks, escalations, and implementation dependencies.

• Proficiency with project management and collaboration tools such as Jira, MS Project, Smartsheet, Confluence, Slack, or comparable platforms.

• Strong analytical, organizational, and customer relationship management abilities.

• Capacity to drive customer-focused implementation experiences while managing operational priorities.

• Candidates must be authorized to work in the US for full-time positions.

• Preferred: Experience in supporting fintech, SaaS, or digital banking implementation projects.

• Preferred: Familiarity with Agile, Waterfall, or hybrid project management methodologies.

• Preferred: Basic knowledge of SQL, technical implementation concepts, or integration coordination activities.

• Preferred: Experience contributing to process optimization or operational enhancement initiatives.

• Preferred: Experience mentoring project coordinators or junior project managers.

• Preferred: Exposure to project financial management, forecasting, or resource allocation activities.

🏝️ Benefits

• Remote-first environment.

• Unlimited paid time off.

• 401(k) with employer match.

• Diverse and inclusive workplace.

• Enjoyable company culture.