Senior Program Manager – Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the execution of intricate implementation programs by creating detailed project schedules, overseeing milestones, and orchestrating cross-functional delivery efforts across various customer engagements.

• Act as the principal implementation lead for designated customers by managing expectations, fostering communication, and aligning project objectives, timelines, and deliverables.

• Oversee implementation activities in collaboration with Delivery, Technical Services, Product, Customer Success, and external partners.

• Evaluate implementation risks and operational hurdles while formulating mitigation strategies.

• Conduct customer-facing implementation meetings, document action items, and ensure accountability for follow-up.

• Manage Jira tickets, project tasks, and implementation workflows effectively.

• Assist in onboarding readiness and implementation planning by confirming customer requirements, prerequisites, and resource alignment.

• Create and sustain project schedules, status updates, risk evaluations, stakeholder communications, and implementation documentation.

• Utilize advanced project management methodologies tailored to diverse customer environments and implementation complexities.

• Cultivate customer relationships as a trusted advisor, guiding customers through the implementation journey.

• Coordinate internal resources, track timelines, and escalate urgent issues as necessary.

• Identify opportunities for process improvements and propose workflow enhancements.

• Provide leadership with insights into project health, resources, and risks.

• Mentor and guide less experienced program managers.

• Manage multiple simultaneous implementation programs.

⛳️ Requirements

• 3–6 years of experience in leading implementation programs, customer onboarding projects, project delivery activities, or client-facing operational initiatives within SaaS, fintech, banking technology, or related fields.

• Bachelor’s degree in Business, Project Management, Information Systems, Communications, or equivalent experience.

• Advanced proficiency in managing implementation programs or customer onboarding initiatives.

• Strong skills in project scheduling, risk management, and stakeholder coordination.

• Capability to independently manage complex implementation engagements and prioritize competing demands.

• Excellent written and verbal communication skills with experience in customer-facing roles.

• Proven experience in facilitating cross-functional collaboration among operational, technical, and customer teams.

• Ability to analyze implementation risks and devise effective mitigation strategies.

• Familiarity with project management and ticketing systems such as Jira, Smartsheet, or comparable tools.

• Strong organizational, analytical, and customer relationship management abilities.

• Candidates must be eligible to work in the US for full-time employment.

• No employment sponsorship will be provided.

🏝️ Benefits

• Remote-first environment.

• Unlimited paid time off.

• 401(k) with employer match.

• Diverse and inclusive workplace.

• Enjoyable company culture.