Program Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee client projects from start to finish

• Identify and document client requirements

• Assist clients with information security initiatives

• Keep stakeholders informed about program and budget progress

• Manage the health of programs throughout their lifecycle, which includes onboarding, service activation, continuation, renewal, and decommissioning

• Onboard program teams, delegate responsibilities, identify resources, and create schedules

• Foster strong client relationships and deliver results that align with commercial commitments

• Supervise program activities across major Advanced Fusion Center client engagements

• Lead teams including Client Engagement Specialists, Project Managers, and Subject Matter Experts

• Support business development by spotting opportunities and assisting account leadership

• Propel progress across various client engagements and capabilities

• Create delivery plans, schedules, controls, forecasts, risk management plans, issue resolution plans, resource analyses, and reports

• Collaborate with Operations teams on service delivery strategies

• Manage timelines, milestones, dependencies, risks, issues, and their resolutions

• Set stakeholder expectations and align with customer objectives

• Develop analyses of program health and internal reports

• Lead delivery schedules, resource models, and execution strategies

• Act as the primary point of contact for customers throughout the engagement lifecycle

• Delegate tasks, track completion, and escalate issues as necessary

• Generate reports and conduct program meetings

• Monitor and report on engagement budgets, margins, and resource variances

• Collaborate with sales, account, demand, and solution teams on program solution design, tools, and reporting

• Provide support for at-risk engagements and escalations across the AFC portfolio

• Manage multiple long-term engagements

• Contribute to reporting, standards, frameworks, financial analysis, communications, and strategic planning

• Document case studies, requirements, procedures, and lessons learned

• Perform additional duties as assigned

⛳️ Requirements

• BA or BS in Computer Science, Management Information Systems, Engineering, Business, or a related field

• 4+ years of experience in a client-facing Program, Project, or PMO role within a professional services organization, particularly focused on information security projects and programs

• Proven program management skills with a successful track record of managing cross-capability engagements across multiple clients

• Exceptional analytical and problem-solving abilities

• Strong influencing skills and customer-centered program leadership capabilities

• Experience managing information security engagements or operations is essential

• Advanced knowledge of Program Management methodologies, best practices, and tools

• Required experience interacting with both clients and internal business partners

• Excellent written and verbal communication skills, including the ability to deliver clear and concise presentations to diverse audiences with executive presence

• Outstanding time management and organizational skills are necessary

• Ability to work independently with minimal supervision is required

• Significant experience as a consultant providing security expertise to clients is preferred

• Up-to-date knowledge of security threats, solutions, security tools, and network technologies is highly desired

🏝️ Benefits

• A company dedicated to its inclusive values through its Employee Resource Groups

• Work/life balance

• Access to professional training resources

• Opportunity for creative problem-solving and engagement in unique, complex projects

• Volunteer opportunities through “Optiv Chips In”

• The tools and technology needed for effective remote work (where applicable)