Senior Program Manager – Global Professional Services Channel Programs

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee and expand the Global Professional Services Channel Program.

• Create, implement, and manage professional services initiatives that enable channel partners to deliver and activate intricate enterprise solutions.

• Direct and enhance the Expert Advantage Program for specialized consulting services partners.

• Develop customized partner benefits and tailored value propositions.

• Implement global professional services channel initiatives that promote partner-led delivery, service activation, and customer engagement.

• Supervise program profitability, service quality, and strategic alignment.

• Convert technical roadmaps into frameworks for partner enablement and delivery.

• Promote partner adoption and delivery readiness for VMware Cloud Foundation, software-defined storage, Kubernetes, and cloud security.

• Streamline the entitlement process utilizing existing tools.

• Create program messaging and enablement materials, including playbooks, value proposition presentations, program guides, and whitepapers.

• Develop and enhance partner certification blueprints, technical validation pathways, and competency standards.

• Oversee customer entitlement frameworks that encompass licensing, deployment rights, and service credits.

• Set, track, and report KPIs and operational metrics for program health, partner performance, and ROI.

• Present data-driven strategies to executive teams and partner leaders.

• Extract, analyze, and integrate data from third-party tools into operational execution strategies.

• Lead global Services Advisory Boards and leverage partner feedback to shape corporate strategy.

• Organize global services engagement events.

• Coordinate pre-sales engineering, field delivery, marketing, and partner ecosystems.

⛳️ Requirements

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related discipline AND/OR a Master’s degree (MBA or Master of Science in a relevant field).

• At least 15 years of progressive experience in the enterprise software, cloud infrastructure, or technology sectors.

• Strong emphasis on Channel Program Management and Professional Services.

• Advanced data literacy and a demonstrated ability to work with third-party applications/tools to extract raw metrics.

• Exceptional skills in creating executive-level reports, dashboards, and consumption metrics.

• In-depth knowledge of VMware technologies, particularly VMware Cloud Foundation (VCF) platform architecture.

• Familiarity with vSAN/Storage, Tanzu/Kubernetes, and NSX/Security.

• Direct experience in structuring partner certification requirements.

• Experience in managing global routes to market and operationalizing customer entitlement models.

• Proven success in managing programs across AMER, EMEA, and APJ.

• Experience with AI models and outputs is preferred.

🏝️ Benefits

• Competitive new hire equity grant.

• Annual equity awards.

• Medical, dental, and vision plans.

• 401(K) participation, including company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave and other leaves of absence in accordance with applicable laws.