Senior Program Manager, Client Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the delivery for a multi-year, multi-workstream carrier engagement, starting from the Solution Design Workshop handoff through to go-live and transition into managed services.

• Convert the confirmed scope into a cohesive implementation plan that includes epics, milestones, dependencies, and a resource-loaded timeline.

• Manage concurrent workstreams such as platform configuration, integration, forms, data migration, and vendor deliverables within a single critical path.

• Ensure adherence to timelines, budget, scope, and quality of delivery.

• Lead the kickoff and Sprint 0 phases, including client prerequisites.

• Monitor hours, estimates to complete, estimates at completion, and variances; predict overruns and suggest appropriate actions.

• Maintain assumptions in the SOW, identify triggers for change orders, and draft as well as negotiate change orders.

• Own the RAID and query logs, mitigate risks and dependencies, and escalate any threats to milestones, budget, or relationships.

• Create internal briefings and client-facing status presentations featuring Schedule, Scope, Quality, and Budget ratings.

• Track decisions and action items; keep program documentation, dashboards, and success metrics up to date.

• Act as the primary delivery counterpart for the carrier, conduct weekly status meetings, and support steering committees.

• Coordinate efforts among Scrum Masters, Business Analysts, engineering teams, QA, support, Product, and third-party vendors.

• Manage acceptance gate readiness, UAT planning, migration readiness, cutover, hypercare, go/no-go decisions, and handoff to managed services.

⛳️ Requirements

• 6 to 10 years of experience in project delivery within SaaS or insurtech, specifically with complex client engagements.

• Proven track record of leading multi-year engagements valued at up to $10M, with direct responsibility for budget, margin-relevant hours, and change orders.

• Experience managing 2 or more concurrent workstreams under a unified plan.

• Strong financial management skills, including tracking work orders or SOW budgets, forecasting estimates to complete, and variance reporting on fixed-price and time-and-materials contracts.

• Proficiency in scope and change control, including the ability to identify when change orders are necessary.

• Experience collaborating with Agile delivery teams and Scrum Masters.

• Ability to provide clear status reports, facilitate steering committees, and escalate issues calmly.

• Demonstrated ownership of RAID management, UAT, cutover, and go-live processes for enterprise software implementations.

• Familiarity with Jira or similar project delivery tools.

• Experience in establishing success metrics and conducting post-launch evaluations.

• In-depth knowledge of enterprise insurance SaaS platforms, life insurance, annuities or broader financial services, ACORD standards, e-signature and forms workflows, platform upgrades or legacy-to-modern migrations, and AI-assisted delivery tools is a plus.

• PMP or equivalent certification is preferred; Agile certification (CSM or SAFe) is recommended.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• A vibrant and inclusive work culture that values diversity.