Senior Program Manager

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Act as the key point of accountability for the planning and execution of large, intricate projects or medium-to-large programs that align with business unit and enterprise objectives.

• Take full ownership of the entire planning process, execution, readiness for implementation, and reporting across various business and technology domains.

• Convert business challenges and anticipated benefits into program goals, measurable results, delivery strategies, and decision-making points.

• Ensure timely delivery of outcomes that meet scope and budget constraints while adhering to established quality benchmarks, all while balancing stakeholder expectations and acceptable risks.

• Maintain comprehensive views of milestones, dependencies, resources, risks, issues, assumptions, and impacts across projects, programs, and portfolios.

• Identify critical risks and dependencies, drive mitigation strategies, and escalate decisions when delivery, budget, readiness, or acceptance is at risk.

• Eliminate obstacles, manage competing priorities, and support cross-functional teams in navigating complex execution challenges.

• Collaborate with Finance to oversee forecasts, understand cost drivers, articulate financial performance, and offer actionable leadership insights.

• Cultivate relationships with sponsors and senior leaders; relay recommendations, trade-offs, and decisions effectively.

• Shape business strategy by linking delivery decisions to customer value, enterprise priorities, and anticipated benefits.

• Lead efforts in organizational readiness and change management to ensure stakeholder adoption.

• Oversee vendor relationships and third-party commitments as necessary.

• Document lessons learned and pinpoint opportunities to streamline delivery, cut costs, and enhance efficiency.

• Mentor and coach the project management community, embodying Voya's delivery methodologies, standards, and tools.

⛳️ Requirements

• A minimum of 5 years of experience in leading large or significant projects or medium-to-large programs, typically with budgets ranging from $8M to $15M.

• Expert understanding of project, program, or portfolio management principles, governance, controls, tools, and delivery methodologies.

• Proven success in leading complex initiatives through highly matrixed, cross-functional teams spanning business and technology sectors.

• Strong financial acumen, including experience managing budgets, forecasts, cost drivers, trade-offs, and outcome-driven investment decisions.

• Demonstrated ability to discern critical elements, simplify complex issues, prioritize effectively, and make timely, well-informed decisions.

• Experience in proactively managing dependencies, risks, issues, organizational readiness, and stakeholder acceptance in fast-paced environments.

• Capacity to influence and inspire others without direct authority, forge partnerships across organizational levels, and establish credibility with senior leadership.

• Exceptional verbal, written, and presentation communication skills tailored to the audience.

• Strong judgment, self-awareness, resilience, and the ability to remain effective under pressure while managing tight deadlines and acceptable risks.

• Ability to operate with a high level of autonomy while being disciplined, adaptable, collaborative, and accountable for results.

• A bachelor's degree in business, technology, project management, or a related field, or a combination of relevant education and professional experience.

• Preferred: experience in financial services or management consulting, especially in retirement or employee benefits.

• Preferred: experience in leading business transformations, technology modernization, or enterprise-wide change initiatives across multiple functions.

• Preferred: experience overseeing a business or technology portfolio and managing complex vendor relationships.

• Preferred: project or program management certification, such as PMP, PgMP, or a comparable industry-recognized credential.

• Preferred: a master's degree in business, technology, project management, or a related field.

🏝️ Benefits

• Health, dental, vision, and life insurance plans.

• 401(k) Savings plan with generous company matching contributions (up to 6%).

• Voya Retirement Plan with employer-paid cash balance retirement plan (4%).

• Tuition reimbursement up to $5,250 per year.

• Paid time off that includes 20 days of paid leave, nine paid company holidays, and a flexible Diversity Celebration Day.

• Paid volunteer time totaling 40 hours per calendar year.

• Annual cash incentives, sales incentives, and/or long-term incentives based on the role and meeting annual performance objectives.