Senior Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary leader and decision-maker for a complex program or a collection of programs.

• Take ownership of overall delivery, customer relationships, financial performance, contractual compliance, and team success.

• Coordinate efforts across various projects, teams, workstreams, and subcontracting partners.

• Oversee program financial performance, including revenue, utilization, gross margin, forecasting, and overall financial health.

• Create and implement strategic program plans.

• Build and maintain trusted relationships with customers and senior stakeholders.

• Communicate program performance, risks, dependencies, and status updates to customers, stakeholders, and leadership.

• Manage changes related to scope, schedule, budget, and delivery expectations.

• Translate customer vision and priorities into program objectives, success metrics, and delivery plans.

• Establish and monitor program outcomes and performance metrics.

• Identify risks, issues, and conflicts; develop mitigation strategies and drive resolutions.

• Manage contractual obligations and performance of subcontractors.

• Establish efficient communication workflows throughout the program.

• Collaborate with Practice, Growth, and Business Unit leadership on growth, recompete, capture, proposal, and new business initiatives.

• Ensure compliance with ISO and CMMI quality standards and organizational processes.

• Enhance program performance and customer outcomes to support strong CPARS ratings.

• Implement Agile delivery methodologies, project management practices, and relevant tools.

• Lead, mentor, and develop program team members.

• Oversee hiring, performance management, timecard reviews, PTO management, employee development, interviewing, workforce planning, staffing, and internal mobility.

⛳️ Requirements

• Bachelor's degree and over 9 years of relevant professional experience.

• Additional relevant experience may substitute for formal education.

• More than 5 years of experience managing complex technology service delivery programs or projects.

• Proven experience managing program scope, schedule, budget, financial performance, and contractual obligations.

• Experience in managing customer relationships and engaging with senior-level stakeholders.

• Proven ability to lead cross-functional teams in complex delivery environments.

• Familiarity with Agile delivery methodologies and project or program management tools.

• Project Management Professional (PMP) and/or ITIL certification.

• Current Agile certification, such as PMI-ACP, AgilePM Foundation, ICP, CSM, SAFe Agilist, or equivalent.

• Previous experience in government or government contracting.

• Must be legally authorized to work in the United States without sponsorship now or in the future.

• Ability to successfully obtain and maintain a Public Trust security clearance.

• Preferred: experience leading large federal government technology or digital services programs.

• Preferred: experience with U.S. Department of Veterans Affairs programs, contracts, or digital services.

• Preferred: experience managing subcontractors and federal contracting delivery partners.

• Preferred: experience in CPARS performance, federal capture, recompetes, proposals, ISO/CMMI frameworks, and portfolio programs.

🏝️ Benefits

• Company-subsidized health, dental, and vision insurance.

• Flexible PTO.

• 401K with employer match.

• Paid parental leave after one year of service.

• Employee Assistance Program.

• Remote work flexibility.