Senior Customer Operations Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the planning and coordination of projects from their inception through to completion.

• Aid in defining project objectives, deliverables, and timelines.

• Contribute to the development and execution of program strategies that align with the organization's goals.

• Monitor project progress, keep schedules up-to-date, and provide status reports to the team.

• Organize project meetings, documenting minutes, action items, and follow-ups.

• Work collaboratively with team members to promote effective communication and workflow.

• Partner with key Program Managers to ensure that program goals are achieved.

• Collaborate with Product Engineering, Marketing, Sales, and other departments to align program objectives with business goals.

• Maintain consistency between program goals and organizational strategy through effective communication and relationship management.

• Build and nurture relationships with both internal and external stakeholders.

• Identify opportunities for cost reduction, efficiency improvements, and ROI enhancement.

• Allocate resources, oversee team assignments and workloads, and optimize performance.

• Recognize risks, develop mitigation strategies, and address issues that impact program success.

• Track program progress and performance, utilizing data-driven decision-making.

• Identify process gaps and lead initiatives for process improvement.

• Standardize program management practices to enhance communication, transparency, and reporting.

• Provide updates to senior management regarding program status, milestones, risks, and key decisions.

• Monitor and report on project performance metrics, analyzing data for continuous enhancement.

• Assist with post-program evaluations and lessons-learned discussions.

⛳️ Requirements

• PMP or a relevant certification is advantageous.

• In-depth knowledge of project management methodologies (such as Agile and Waterfall) and tools (including MS Project, Jira, and Trello).

• Outstanding communication, interpersonal, and leadership abilities.

• Capability to analyze complex data and make informed decisions.

• Strong organizational skills with a keen attention to detail.

• Excellent written and verbal communication proficiency.

• Competence in Microsoft Office Suite (Word, Excel, PowerPoint).

• Basic understanding of project management principles is beneficial.

• Ability to thrive in a team-oriented setting.

• Willingness to learn and embrace new challenges.

• Detail-oriented with the skill to manage multiple priorities.

• Enthusiasm for learning and advancing in a program management career.

• Familiarity with Agile methodologies is a plus.

• Bachelor’s degree in Business, Program Management, or a related discipline.

• 3-5 years of experience in program or project management, demonstrating a proven ability to deliver projects successfully.

• Must have legal authorization to work in the United States without requiring current or future employment-based visa sponsorship.

🏝️ Benefits

• Annual performance bonus.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Paid Time Off (PTO).

• 401K Matching Program.

• Tuition Reimbursement.